Job Details
Qualifications
- Customer service
- Front desk
- High school diploma or GED
- Hotel experience
- Leadership
- Time management
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Description
Are you the one we are looking for? We want someone who embodies Hilton Values!
H - Hospitality
I - Integrity
L - Leadership
T - Teamwork
O - Ownership
N - Now
We are looking for a conscientious front desk supervisor to oversee the front desk operations of our business. In this role, you will be required to greet and welcome guests, tend to their questions and complaints, manage booking and appointment schedules, and ensure that the reception area is professionally maintained. Able to cover all 3 shifts including weekends as needed.
To be a successful front desk supervisor, you should possess strong time management and organizational skills and be financially minded. A top-notch front desk supervisor should provide exceptional customer service and strong leadership skills.
Front Desk Supervisor Responsibilities:
Defining and implementing front desk objectives and procedures.
Training staff and managing the shift schedules.
Tending to guests' complaints and questions and providing exceptional customer service.
Ensuring that the front desk and reception area is kept clean and organized.
Maintaining front desk office supplies and equipment.
Managing budgets, records, and contracts.
Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
Conducting performance reviews with the front desk staff.
Generating reports and feedback for presentation to the general manager.
Performing administrative duties such as filing and updating records, among others, as needed.
Job Type: Full-time.
Schedule:
8 hour shift.
Day shift.
Evening shift.
Night shift.
Education:
High school or equivalent (Preferred).
Experience:
Hotel Experience: 1 year (Preferred).
Work Location: In person.
Enjoy a discount on Hilton Brand hotel stays! There are also medical, dental, vision, 401k, paid time off, Flexible Spending Accounts, and more!