Job Details
Qualifications
- Analysis skills
- Communication skills
- ERP systems
- Microsoft Office
- Organizational skills
Job Description
Company Overview
Recognized for their leadership within the emergency response, humanitarian, commercial, and military markets, the Western Shelter and CrewBoss suite of brands develop and manufacture equipment and gear critical to the mission-driven focus of our customers. With over three decades behind us, and nearly 200 employees within our multiple locations, we aspire to continually grow and hire like-minded talent that is passionate, dedicated, and team oriented.
Role Overview
The CrewBoss Order Entry Clerk is responsible for processing incoming work orders to ensure product is manufactured according to customer order and ensure production schedule supports company promise of on-time delivery. Focus, accuracy, and efficiency are key skill sets for this position.This person will work to develop and maintain relationships with direct customers, and distributors of CrewBoss products by aiding them with product and pricing questions, responding to order requests, entering and revising orders as needed, and enhancing customers overall experience with the company. They are expected to provide product knowledge and ensure customer satisfaction in all areas of the business. This position reports to the CrewBoss Director of Sales.
Responsibilities
Perform accurate and timely input of customer orders into ERP system
Verify info in ERP system matches PO
Process orders according to scheduler and notify appropriate parties
Recommend Process improvements
Build and sustain relationships with customers focusing on long-term relationships. Evaluate customer satisfaction following order execution in a timely and professional manner
Collaborate with marketing, production and shipping to ensure fulfillment and accuracy of customer orders
Work with R&D on new product and custom orders
Review data for errors and correct prior to order going into production
Work with Planner/Scheduler to provide delivery dates and order updates
Maintain detailed knowledge of company products
Other duties as assigned.
Key Attributes
Possesses strong communication skills, both oral and written
Strong analytical and problem solving skills
Ability to manage multiple projects and customers in a fast paced environment
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure and adjusts to meet changing needs and deadlines
Shows initiative and is results driven
Demonstrates effective organizational and presentation skills
Willingness to continue gaining product knowledge and to serve customer and aid in product development
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Ability to lift up to 15 pounds at times.
Engaging in repetitive movements of wrists, hands, and fingers typing and/or writing.
Working frequently at close visual range (i.e. preparing and analyzing data and figures, transcription, computer terminal, extensive reading).
Qualifications
Excellent oral/written communication, interpersonal, and organizational skills
Microsoft Office required
Experience working with ERP system preferred
High level of integrity and professional ethics
Strong attention to detail and determination toward accuracy