Job Details
Qualifications
- 10 key typing
- Accounting
- BLS Certification
- Certified Medical Assistant
- Communication skills
- High school diploma or GED
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
Job Description
Job Title: Certified Medical Assistant- Primary Care
Reports to: Clinic Manager
Department: Clinic
Revised: April 2023
FLSA Status: Non-Exempt Hourly
Salary Grade: S1NE
JOB DESCRIPTION:
The Certified Medical Assistant reports to the CMA Team Lead. This position works effectively with the Provider(s), clinic team and Behavioral Health team to assure mission, goals and performance standards for the clinic are met. The Certified Medical Assistant is responsible for patient care, assisting providers, specimen collection, appointment scheduling and other duties necessary to provide comprehensive patient care and provide a safe environment for the patients and staff. Duties, responsibilities, and activities may change at any time with or without notice.
JOB RESPONSIBILITIES (includes, but not limited to):
Administrative
- Documents all procedures in the patient’s medical record.
- Manages and maintains clinic dashboard.
- Updates CareWare to ensure information is accurate in relation to office visits, etc.
- Attends and gives input at clinical and organization staff meetings.
- Assists with developing and implementing a higher level of continuity of care for clinic and support service managed clients by obtaining records and managing medical release of information during office visits.
- Updates and maintains the digital client records by scanning and filing hard copy patient documents into the EMR.
- Works with team to provide translation services for patients being seen in the clinic and specifically within the pod assigned.
Clinic
- Responsible for greeting patients (in person or via telephone), addressing questions related to medical care and referral inquiries, and triaging patients in a warm and friendly atmosphere, maintaining a level of excellence.
- Prepares patients for the health care visit by directing and accompanying them to the examination room, providing examination gowns and drapes when necessary, helping them to position themselves for the examination and/or treatment, and arranging examining room instruments, supplies, and equipment for examination/procedure.
- Maintain client’s electronic medical record through proper triaging process which includes confirming purpose of visit, taking vital signs, recording/reviewing medical history and medication list, surgeries, hospitalization, allergies, health maintenance, and social history.
- Communicate patient’s needs with the Primary Care Provider(s).
- Provide counseling to patient on health-related topics, medication education, dosage and/or procedural instructions and answer any medical related questions.
- Maintain patient’s confidence in the clinic and protect clinical operations by keeping patient care information confidential.
- Administer recommended immunizations based on CDC guidelines.
- Assist Provider during testing, examination, and/or procedure(s) and complete the medical record by recording results and treatment plan as directed by the Provider.
- Perform in house labs when needed. Completes quality assurance testing and lab logs.
- Clean and prepare examination rooms prior to patient appointments.
- Able to assist patients in medication management, pillbox regimens and dispensing/administer medication from inventory as directed by provider.
- Maintains a safe, secure, and healthy work environment by following and enforcing OSHA standards and procedures, complying with legal regulations.
- Reports Sexually Transmitted Infections (STIs) and/or treatment for those infections to the appropriate Health Department.
- Serves and protects the health care provider and practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
- Provide additional areas of support to the clinic at times when patient volume is high and maintain effectiveness and efficiency under time constraints and demanding situations.
- Assists medical providers, co-workers, and partnering agencies in delivery of high-quality Infectious Disease care, HIV care, and Primary care services.
Cultural Behaviors
- Exhibit strong interpersonal communication skills with clients and staff, including respect and honesty.
- Use critical thinking when approaching sensitive situations.
- Assist in facilitating a culture of teamwork within the department and across areas of involvement through collaboration and professional relationship building.
- Embrace company and employee growth through adaptability and optimism.
- Take the initiative to approach your supervisor for complex problem-solving scenarios within your scope of responsibility.
- Must exhibit a strong work ethic through dependability, honesty, integrity, and accountability.
- Strong interpersonal skills are needed to ensure a culture of openness and honesty while fostering a culture of inclusion.
- Manage time appropriately within the role and responsibilities.
Job Qualifications and Skills:
- Demonstrate multi-cultural sensitivity with experience and/or interest in working with underserved communities.
- Able to interact with a variety of people, with a wide understanding of culture, beliefs, and economic levels.
- Able to handle several responsibilities at once.
- Complete special projects upon request and other duties as assigned.
- Able to handle confidential and proprietary information appropriately with a high level of integrity.
- Able to listen and communicate (written and verbal) with excellent grammar, spelling, and proofreading skills; and follow up effectively with all staffing levels.
- Strong computer skills.
- Must be well organized and detail oriented.
- Ability to prioritize and organize workload, multi-task, adapt quickly to change and deliver under pressure with time constraints.
- Ability to work independently as well as in a team-oriented environment.
- Strong customer service skills.
- Proficient in Spanish to English translation
Education and Experience Required
- High school diploma or equivalent.
- Must have achieved CMA certification through the Certifying Board of the American Association of Medical Assistants (AAMA) or NHA/RMA.
- Two+ years of experience as CMA.
Education and Experience Preferences
- Experience working in a clinic that provides Primary Care
- Experience working in a HIV, Hep C, STI’s environments preferred.
- Experience with Electronic Medical Records system.
SUPERVISORY RESPONSIBILITIES
This position does not have a supervisory role, however when required, every effort should be made by the Certified Medical Assistant to maintain the leadership style of the executive team.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS
Verbal and written communication skills must be professional and of the highest caliber. Perfection in both forms of communication is essential, as this position represents this Company and provides communication on behalf of the Company.
Proficient in Spanish to English translation.
MATHEMATICAL SKILLS
To adequately perform the functions of this position, an individual must possess a basic knowledge of accounting practices and have a basic understanding of mathematics to perform simple financial duties. Proficiency in addition, subtraction, multiplication, and division, as well as the use of a ten-key calculator, are expected.
REASONING ABILITY
The Clinic Manager is responsible for making decisions of greater magnitude, this position will not have the autonomy and authority to make decisions on behalf of the company. However, the Certified Medical Assistant must have the ability to analyze situations, examine options and consequences, and be held accountable for this decision-making process as this is critical to the overall operation.
CERTIFICATES, LICENSES, REGISTRATIONS
BLS- Basic Life Support (Required)
Bilingual (Preferred but not Required)
Any additional certifications would be helpful and preferred.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Normal range of motion to fulfill job duties as described above.
Some occasional lifting, up to twenty (20) pounds.
Sitting and working on computer for up to two (2) hours at a time.
Climbing stairs occasionally throughout the day.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Controlled temperatures within a three-story building.
No smoking within the building.
Kitchen with break-room available on all floors.
Bathrooms provided on all floors.
Parking provided at the back of building across the street and walking/ambulating outdoors in elements necessary.
I have discussed the job description and responsibilities with my employer or my employer’s representative. My signature below indicates agreement with and understanding of the duties required.
Print Name: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Employee Signature: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Date: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Supervisors Signature: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Date: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Posted qualifications serve as a guide for candidate review and are not all inclusive. Cempa Community Care reserves the right to deviate from posted credentials in determining what combination of candidate education, experience and skills are best suited to a position.
Cempa Community Care is an equal provider of services and an equal opportunity employer--Civil Rights Act of 1964 and Americans with Disabilities Act of 1990.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work setting:
- Clinic
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- EMR systems: 1 year (Required)
- Vital signs: 1 year (Required)
License/Certification:
- BLS Certification (Required)
- Certified Medical Assistant (Required)
Work Location: One location