Job Details
Qualifications
- Customer service
- Medical office experience
- Medical scheduling
- Meditech
Benefits
- Work from home
Job Description
Job Summary and Qualifications
The Scheduling Assistant is responsible for taking messages for the scheduling team to schedule patient testing, procedures, indexing, admissions; obtaining accurate demographic patient information including the phone number for the patient. Assist in creating a successful patient experience in scheduling appointments with our facilites.
As a Scheduler, you will be responsible for scheduling patient testing/procedures/admissions; obtaining pre-cert/authorization numbers and entering in the scheduling or registration system; obtaining and entering accurate insurance information; answering incoming phone calls.
In this role you will:
- Represent organization as a top-notch service-oriented business
- Take message from caller, including all demographic info and phone number for a return call
- Indexes orders for procedures in order management system as needed
- Order and report reconciliation, including physician follow up for resolution
- Use judgment in escalating unresolved issues to management
- Perform outbound calls to obtain information, this includes faxing, texting and emailing
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Qualifications:
- Previous Call Center experience preferred
- Medical office experience preferred
- Patient scheduling experience preferred
- Experience using multiple applications on a computer using the internet
- Virtual roles are required to have high speed internet 25 MB Download 6 MB Upload
- Must be able to work a flexible schedule Monday – Saturday
- Answer incoming calls in a timely and professional manner
- Schedules all patients for ancillary, surgical and medical testing/procedures through the applicable scheduling module (i.e. Meditech)
- Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network
- Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module
- Ensure that any edits are performed in the scheduling module
- Maintain knowledge of the scheduling reports for the next day to ensure readiness of the offices
- Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available
- Utilize appropriate method/tool to communicate Chiropractic Center and Wellness Center as necessary.
- Work from home employees are required to have wired high speed internet 25MB Download 6MB Upload
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Work from home
Experience level:
- 1 year
Shift:
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- Remote
Work Location: Remote