Job Details
Qualifications
- Customer service
- High school diploma or GED
Job Description
At the Georgia World Congress Center Authority (GWCCA), we are committed to creating a consistently compelling experience for every guest who walks onto our campus. It’s what sets us apart and what fuels our vision to be the No.1 convention, sports, and entertainment destination in the world.
Our team members, regardless of role or responsibility, are dedicated to bringing this commitment to life every day. If you’re results-oriented, passionate about customer service, believe in teamwork, and possess an unwavering commitment to quality, then a career at GWCCA could be your calling. Are you ready to begin your Authority Life journey?
The GWCCA is currently seeking a Set-Up Attendant to join our team. This position reports to the Facility Manager - Operations and as part of a team, performs a full range of duties required to ensure that GWCCA facilities provide the highest level of safety and customer satisfaction for public and staff use. Set-Up Attendants often perform work in an assigned area that may involve working around other GWWCA staff and/or the public, depending upon assignment. This position may receive only occasional instruction or assistance as new or unusual situations arise and therefore, Set-Up Attendants are expected to be fully aware of the Standard Operation Procedures and policies of the Facility Operations Team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs general set up and removal of items for public and private events. This includes tables, chairs, pipe and drape, and other equipment as assigned.
Perform event-related tear down tasks including strike and on-site disassembly of props, florals, linen and decor, loading/unloading, return delivery/pick up, and restocking.
Confirm that all tools and equipment are returned and properly stored after installation/strike.
Adhere to proper dock/loading and security procedures and policies.
Operate company carts, vans and lifts, adhering to safety procedures.
Properly pack and handle inventory to protect against damage and deterioration.
Warehousing tasks including stocking and relocation of assets, monitoring inventory levels.
Tag assets based on condition and assist in repairing as needed.
Perform pick-up and delivery of items to and from vendors and/or properties.
Maintain tools as issued by GWCCA and report any lost, stolen, or damaged tools.
Complete all required paperwork, monitor for accuracy and consistency.
Push equipment carts, door panels and staging units, and other equipment as required.
Ensure that all storage rooms are kept clean and in an orderly manner.
Reports safety, sanitary, and fire hazards to appropriate supervisor; reports need for maintenance and repairs to appropriate authority, and reports unauthorized individuals, as necessary.
Observes safe work methods and makes appropriate use of related safety equipment as required.
Participate in Georgia World Congress Center Authority training programs as required.
Interact with internal and external customers in a professional manner to ensure customer satisfaction.
Assume responsibility for equipment assigned (i.e., pagers, two-way radios, keys, tapes, etc.).
KNOWLEDGE, SKILLS, and ABILITIES
Follow written and verbal instructions.
English usage, spelling, vocabulary, grammar, and punctuation.
Proper use and minor maintenance of hand and power tools, blowers, and equipment used in Event Set Up work.
Basic principles and procedures of record keeping.
Safe work methods and safety practices.
Safe driving rules and practices.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, students, and GWCCA staff, including individuals of various ages, disabilities, socio-economic and ethnic groups.
High degree of integrity, compliance, and self-awareness
Ability to communicate effectively, prioritize tasks, and manage workload under pressure and with limited resources
Ability to work an irregular work schedule as required to perform duties and responsibilities including weekends, holidays, and nights.
EDUCATION AND/OR EXPERIENCE
Minimum High School Education, GED, or equivalent training enabling the successful demonstration of the skills listed above.
A minimum of one (1) year experience as a Setup Attendant or comparable of a multi-purpose facility, hotel or related operation is preferred.
Experience in providing customer service directly to customers is preferred.