Job Details
Qualifications
- Associate's degree
- Azure
- Bachelor's degree
- Microsoft Windows Server
- Remote access software
- Software troubleshooting
- Windows
Job Description
The End User Computing Technician Level 1 is an entry-level support position on the End User Computing Services team responsible for supporting desktop and end-user computing functions across a site or region. The End User Computing Technician Level 1 is responsible for providing timely support and contributing to a positive end-user experience while ensuring that users adhere to standards and are compliant from a security, policy, approved software/device use, and license compliance perspective. Coordinates and delivers End User Support based on the incoming flow of service desk tickets and priorities set forth by the management of the End User Computing Services team.
Responsibilities
- Provide in-person or remote desktop/end-user support services for company employees, manufacturing computer systems, and warehouse operations systems.
- Performs installation of hardware and software as needed by the end users or as directed by the End User Computing leadership team.
- Provides support to and trains users in the use of the company's IT solutions and services.
- Monitors and maintains system availability and stability.
- Prepares and maintains documentation for end-user training as well as network documentation used by the End User Computing team.
- Performs other duties as assigned, including:
- Windows Server administration
- Network service administration
- Provides support to and trains users in local area network usage, device and peripheral usage including endpoints, mobile devices, manufacturing floor systems, warehouse operations systems, scanners, telephony, and AV solutions.
- Responds to maintenance/service incidents and requests submitted by the end-user community.
- Participates as a resource on projects as tasks are assigned to them.
- Acts as smart hands to support the following Infrastructure Services activities.
Qualifications
- Working knowledge of endpoint devices (PC’S, Macs, Mobile Devices - IOS & Android), Active Directory, Microsoft Windows Desktop operating systems and Server editions
- Troubleshooting of PC’S, mechanical logic and network infrastructure.
- Outstanding customer service
- Must achieve A+ Certification within 12 months of accepting the position.
- Must achieve ITIL Foundation Certification within 18 months of accepting the position.
- Must achieve Azure Fundamentals certification within 18 months of accepting the position.
Education and Experience:
- Associate degree required.
- Bachelor’s Degree preferred.
Job Type: Temp-to-hire
Pay: $25.00 - $35.00 per hour
Experience level:
- 3 years
- 4 years
- 5 years
- 6 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekdays
Ability to commute/relocate:
- Charlotte, NC 28203: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person