Job Details
Qualifications
- Associate's degree
- Bachelor's degree
- Communication skills
- Computer networking
- Layout design
- Mechanical knowledge
- Microsoft Office
Benefits
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
Job Description
This is your chance to join the rapidly growing commercial solar energy business.Solar FlexRack is an integrated solar company that offers custom-designed, fixed tilt ground mount and single-axis solar tracking systems in the commercial and utility-scale solar mounting industries. Solar FlexRack also offers full services, including engineering, geotechnical, pullout testing, field, and layout design services to address the actual site conditions of a project site. Solar FlexRack has completed over 3.5 GW of solar racking installations in over 40 U.S. states, 9 Canadian provinces and across the globe.
SUMMARY
As an integral part of the Field Services Team, you are predominantly responsible for managing customer calls and emails, troubleshooting components (mechanical, electrical, and wireless network related) of installed racking for distributed generation and utility scale solar systems. You will predominantly help customers with their troubleshooting and operations maintenance of their systems, through phone calls, emails, and screen sharing software. Additionally, you will assist other team members with other project management tasks, as well as installation and troubleshooting related to proprietary solar racking systems. Moreover, you will support other departmental office tasks such as, but not limited to, preparing and setting up quotations, producing and editing AutoCAD drawings, scheduling trainings and commissioning’s, as well as final report preparation.
ESSENTIAL JOB FUNCTION & RESPONSIBILITIES
- Being a self-motivated and responsible team player, with the ability to work both individually and in a team setting, to accomplish a unified goal.
- Being able to read and understand basic construction drawings sets.
- Being able to read and understand troubleshooting flowcharts, to root out potential issues with equipment network and functionality.
- Possessing the ability to work independently within company established procedures associated with specific job functions.
- Providing online installation training of the project specific system, to the customers and installers.
- Collaborating with other engineering resources and coordinating their efforts during project development.
- Completing reporting as required by company practices and policies.
- Working closely with installation teams to improve best practices, installation documentation, and product quality.
- Assisting the Team with root cause analysis relating to product deficiencies or malfunctions and assist with performing preventive/corrective maintenance.
- Proposing solutions to address or prevent product deficiencies or malfunction.
REQUIRED QUALIFICATIONS
- An Associate’s or Bachelor’s degree in a related field
- Valid Driver’s License
- Experience reading project specific construction drawings
- Experience with wireless networking and mechanical aptitude (ZigBee protocol experience a plus)
- Knowledgeable in computer programming and software. (Modbus a plus)
- Able to complete projects in a timely manner
- Understanding of electrical systems
- Strong sense of determination to complete tasks, with the capability to prioritize work in order to meet deadlines
- High level of reliability with strong importance on setting and exceeding customer expectations
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills
- Proficiency with Microsoft Office Suite and experience with AutoCAD
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
- No experience needed
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Beachwood, OH 44122