Job Details
Qualifications
- Computer networking
- High school diploma or GED
- IT
- Microsoft Office
- ServiceNow
Job Description
Company Description
ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.
Job Description
We are seeking an IT Support professional for a direct hire role in Waterloo, IA. This role will be onsite/in the office from 7:00 am to 3:30 pm and will be responsible for:
Performing/monitoring standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documenting recording and/or distributing information. Has some breadth, depth, and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit-specific processes.
Effective e-mail communications and ability to create and maintain basic
documents/records: Typical examples: contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests
Recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations Typical examples: understanding basic printer operations to replace toner and pickup rollers, performing troubleshooting by following KB article to resolve end user tickets.
Qualifications
Knowledge of computing and networking concepts and fundamentals
Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions
Knowledge of computer security policies and a general overall knowledge of computer security concepts
One (1) year or more IT experience preferred, but recent college graduates will be considered
Education Requirements
Degree in an Information Technology discipline or equivalent experience
High School or secondary diploma or equivalent
Additional Information
This direct hire role will work onsite/ in the office in Waterloo, IA Monday-Friday from 7:00 am to 3:30 pm. This role will pay between $20-$23 per hour.