Job Details
Qualifications
- Account management
- Analysis skills
- Bachelor's degree
- CRM software
- Digital marketing
- Media planning
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
Job Description
We are seeking a highly talented and motivated individual to join our team as a Senior Account Manager for the Client Engagement Department. As a Senior Account Manager, you will be responsible for managing a portfolio of small to mid-sized clients, serving as the primary point of contact for both the client and internal teams. In this role, you will be expected to plan and lead integrated digital media campaigns across multiple channels and platforms, working closely with cross-departmental teams and 3rd party partners.
Senior Account Managers serve as a trusted advisor to both client and internal teams, demonstrating a solid understanding of the client’s business & media goals, providing clarity on campaign objectives, identifying challenges, and guiding the creation of media strategies and metrics for success. This person must ensure that relevant information such as risks and dependencies will be communicated across internal departments and to the client as necessary.
The successful candidate will be comfortable managing a high volume of deliverables in various stages and prioritizing accordingly. A digital media background (social, programmatic, influencer, search) and knowledge of key industry platforms and research tools are preferred but not required. Agency experience is a plus.
Essential Duties and Responsibilities (Other duties may be assigned)
Build and maintaining client relationships, navigating client approval processes and structure
Lead a team of cross-functional specialists and bring them together to deliver innovative programs that address the client brief and needs
Oversee the entire campaign lifecycle, ensuring all deliverables are executed flawlessly, on time, and within budget.
Monitor campaign performance, analyze data, and provide regular reporting to clients, highlighting key metrics, insights, and performance trends.
Work with manager and Group Account Director to identify opportunities for growth within existing client accounts and develop strategic account plans to expand services and drive revenue growth.
Stay up-to-date with industry trends, digital marketing innovations, and emerging technologies to provide thought leadership and strategic recommendations to clients.
Collaborate with the business development team to support new business pitches, contribute to proposals, and participate in client presentations as needed.
Coach and mentor part-time employees and members of the Client Service team, providing guidance, support, and knowledge-sharing to promote their professional development.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree in Media, Marketing, Communications, or related field.
3+ years of experience in account management or a relevant role, preferably within a digital media agency or advertising agency; or
2-3 years of experience in media planning, buying, trafficking, reporting, and optimization
Proven track record of managing client accounts, building strong relationships, and driving revenue growth, preferably within a digital media or advertising agency
Deep understanding of digital marketing, including display advertising, social media, content marketing, SEM, programmatic, and analytics.
Experience with strategic frameworks for communications planning
Experience with 3rd party research tools (i.e., Simmons) and client data sets (i.e., sales data or Google Analytics data) to define & segment audiences and find key audience & media channel insights
Ad Ops experience will be considered
Strong analytical skills and ability to interpret complex campaign metrics and data to provide actionable insights and recommendations.
Excellent communication and presentation skills, both verbal and written, with the ability to effectively deliver compelling ideas and proposals to clients.
Highly organized with exceptional attention to detail, time management, and multitasking abilities.
Strong leadership skills with a collaborative and team-oriented mindset.
Proficiency in MS Office or Google Workspace (Gmail, Sheets, Slides). Previous experience with CRM software and digital marketing platforms is a plus.
A passion for digital media, a drive to stay ahead of industry trends, and a commitment to delivering exceptional client service.
Total Perks Package
The chance to be a part of a growing company and the next success story
Amazing opportunities for career development
Recognition programs
Employee referral bonus
Hybrid work options
Fun and collaborative work environment
Casual dress code
Insurance Coverage (medical, dental, vision. life, and disability)
401(k) retirement plan, with employer 3% match
Work/life benefits, including mental health and wellbeing support
Robust Paid Time Off program, increasing with years of employment, and paid out at year end to employee 401(k) retirement account
Paid holidays, including agency closing Christmas Eve-New Years Day
Maternity, Paternity and Adoption Paid Time Off , plus Voluntary Paid Leave Bank