Job Details
Qualifications
- Communication skills
- Customer support
- Operating systems
- Software troubleshooting
- iOS
Benefits
- 401(k)
- 401(k) matching
- Commuter assistance
- Health insurance
Job Description
DoorBird develops, produces and markets high-quality IP video door intercom systems worldwide and is part of the ASSA ABLOY Group, the leading manufacturer and supplier of locking and security systems.
To strengthen our team in Jacksonville, FL, we are looking for a full-time Tech Support Associate (f/m/d) for the earliest possible start date.
This is an entry-level position for someone with strong interpersonal communication skills with a high degree of empathy. This is a great opportunity for recent graduates.
What we offer
Competitive compensation package
401(k) with company match
Generous bonus structure based on overall territory revenue
Health Insurance
Stable hours and excellent work/life balance
Generous, flexible vacation
Commuter benefits
Work remotely 1 day per week
About you
Minimum 1 year of experience in a technical product support position, related field or has a degree in a related field (e.g., engineering, computer science, etc.).
Speaks French fluently.
Understanding of the Android and iOS operating systems.
Working knowledge of smart devices and applications.
Experience in networking and network troubleshooting.
Displays learning agility by actively seeking answers when challenged.
Seeks feedback from co-workers to optimize and improve support while also maintaining a solid understanding of customer support needs and requirements.
Listens attentively to customer needs and concerns; demonstrates empathy and builds rapport.
Professional interpersonal and communication skills.
Strong desire to help and takes ownership of seeing things through.
Ability to work as a team member, adapt to changes quickly, as well as independently with minimal supervision.
About the Opportunity
Provide technical product support to customers via telephone calls and emails.
Apply critical thinking to troubleshooting and assist in installation questions and hardware/software performance issues.
Provide user-facing support of the DoorBird app on mobile devices.
Manage help desk support requests via an online ticketing system, escalating support requests to the engineering team and managers as needed.
Process RMA requests for customers and issue replacements for defective products.
Support sales team with pre-sales tasks (e.g., answering product questions and participating in webinars).
Opportunity to travel to tradeshows and roadshows to provide product training.
Are you looking for an appreciative company and want to work with modern smart home technologies? Then DoorBird is the right place for you! Look forward to a secure job in a globally established company with an inspiring corporate culture, flat hierarchies and fast decision-making processes.
Apply now - We are looking forward to you!
DoorBird, based in Berlin, San Francisco and Jacksonville, is a medium-sized company with around 120 employees. As one of the market leaders in the field of "Smart-Home", DoorBird develops, produces and distributes products in Germany and worldwide.
www.doorbird.com
DoorBird is part of the ASSA ABLOY Group. With 52,000 employees in over 70 countries, ASSA ABLOY is the world's leading manufacturer and supplier of access solutions and security systems that meet customers' high demands for safety, security and ease of use.