Job Details
Qualifications
- Bachelor's degree
- Customer service
- Filing
- Google Ads
- Google Analytics
- Social media management
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Job Description
Since 2003, TideSmart has combined global competencies with local activations from our health, experiential, and insights business units, helping leading brands and thoughtful companies connect with their customers, stakeholders, employees, and communities. TideSmart operates on a unique 6-acre, eco-friendly campus in Falmouth, Maine.
We are seeking a Digital Services Manager to join our Marketing Services Team.
This team is responsible for supporting small business owners/managers across the country with strategic, locally-focused marketing initiatives. The Digital Services Manager will perform a range of digital marketing and administrative duties related to the daily operations of our Marketing Services Team.
The employee will support franchise owners across the country in increasing the success of their business by exploring strategic, locally-focused marketing opportunities. Primary responsibilities include the coordination of digital marketing products, services, and campaigns and client support. This position will report to the VP, Digital Services and will interact with partners and other internal departments to collect insights and inform resolutions for users.
Responsibilities:
- Assist with the overall execution of basic marketing services with a focus on digital
- Provide friendly, patient support via phone, email, and live chat
- Schedule and publish content across social media channels on client behalf
- Gather data and create marketing campaign performance reports
- Assist in the development of Facebook pages and ad campaigns
- Track and schedule upcoming campaigns
- Manage subscription-based digital programs; including updating of subscriber data
- Assess needs of clients; recommend digital solutions to meet customer goals
- Monitor and update key web properties (both client and agency owned)
- Participate in outbound customer engagement campaigns
- Escalate inquiries that are beyond basic to the appropriate team for follow-up
- Assist with media billing and invoice reconciliation
- Special projects as assigned by supervisor
Skills/Knowledge/Competencies:
- Excellent follow-through & attention to detail
- Strong communication skills, both oral and written
- Works cooperatively, collaboratively, and respectfully in a team environment
- Excellent and demonstrable customer service skills
- Tech savvy (frequent use of online portals, cloud-based services and platforms)
- Multi-tasking capability (multiple clients, customers, projects, etc.)
- Excellent organizational skills
- Good problem-solving skills; maintains confidentiality
- Demonstrated aptitude for learning new software and online applications
Education/Experience:
- Bachelor’s Degree. Preferably in Marketing, Communications, or a comparable field.
- 1+ years client/customer service experience
- 1+ years experience using social media, ad managers and analytical tools
- Proficiency in all Microsoft Office programs
- Previous experience with Zen Desk, Google Ads, Facebook Business Manager, LinkedIn Ads, Google Analytics, or Google My Business preferred.
Physical Demands:
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand when filing.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Location: Falmouth, Maine
TideSmart Company is an Equal Opportunity Employer.
Job Type: Full-time
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person