Job Details
Qualifications
- Microsoft Excel
- Tableau
Benefits
- Commuter assistance
- Dental insurance
- Health insurance
- Paid time off
- Unlimited paid time off
Job Description
At Lyft, our mission is to improve people's lives with the world's best transportation. To create the best ride for all, we start with our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.
Lyft Media is a high growth line of business within Lyft focused on building the world's largest transportation advertising network. We build products that allow brands to engage with our unique audience throughout their transportation journeys. Our assets include out-of-home (OOH) media units such as rooftop screens and bikeshare ad panels, while our digital assets include in-car screens and in-app ad products. You can read more about Lyft Media on our blog here.
As an Operations Manager for Lyft Media's rooftop & in-car (tablet) product – you will manage product operations, nationwide scaling and fleet maintenance of our rooftop and in-car (tablet) advertising network.
Location:
Phoenix, AZ
Responsibilities:
Lead end-to-end operations of our nationwide Rooftop & Tablet advertising fleet – including driver acquisition, vehicle installations, driver & fleet relationships, recalls, hardware maintenance, and inventory management
Lead new market launches through implementing a strategy with Sales, planning with internal and external partners and executing on the ground responsibilities
Responsible for operations KPIs / metrics tied to fleet size, operational rates and market footprint
Optimize existing footprint - coordinate with Sales & Strategy to optimize ad inventory through improving the operational rates of the products, build processes / tools to identify defective units
Collaborate with Operations and other functions such as Product Marketing to develop/improve Driver communications, acquisition and engagement
Assist in the development of standard operating procedures and work closely with operations associates and tech ops to deploy
Work with our external vendors across hardware, software, and data to ensure we are receiving the best terms and customer support to achieve our business objectives
Clearly and frequently communicate progress & plans across the broader Lyft Media organization
Experience:
4+ years in operations, tech strategy & ops, consulting, or a traditional automotive environment
Proficient in Google Sheets / Microsoft Excel
Experience with MODE or Tableau (dashboarding) preferred
Experience working with rideshare / taxi drivers & fleets preferred
Experience building processes from scratch & implementing them to solve business problems
Self-starter and ability to move efforts forward with limited oversight
Willingness to roll up your sleeves and fix problems in a hands-on manner
Benefits:
Great medical, dental, and vision insurance options
Mental health benefits
Family building benefits
In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
401(k) plan to help save for your future
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Pre-tax commuter benefits
Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
This role is work-from-home from Phoenix, AZ.
The expected range of pay for this position in Phoenix, AZ is $95,940-$100,600. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.