Job Details
Qualifications
- GIS
- Microsoft Windows Server
- Software troubleshooting
- System administration
- Windows
Job Description
Equivalent Experience
Top Skills' Details
1. Personality - looking for someone that's hungry, and eager to learn. Will have the opportunity to train under an extremely sharp Systems Engineer. Willing to take someone a bit more junior, that's looking for a fast track to a Sys Admin/Engineer.
2. Desktop Support Experience
3. Windows System/Server experience, or strong knowledge base
Description:
This role will be directly supporting the network/systems environment for our client's Traffic Operations Center (TOC) in Northern Virginia. The TOC provides 24x7x365 operations and supports the IoT devices on the roadways to: provide Situational Awareness, Support District Leadership and Traffic Operations SMEs, Support Travel / Incident management, manage District / Corridor Operational Technology (OT) Services management (the OT is the 'center of excellence' for the various TOCs across the state), coordination for Break fix, and assist with restoration of service.
Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.
Job Description:
- Responds to Tier 1 support requests.
- Provides exceptional customer service.
- Communicates effectively with teammates and customers of varying levels of technical expertise.
- Responds to all break/fix requests associated with end user resources.
- Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
- Maintains up-to-date project and architecture documentation.
- Maintains up-to-date inventory and maintenance records.
- Monitors system resources for server/service anomalies.
- Resolves connection issues between users and resources.
- Maintains detailed change history of changes.
- Supports team efforts to improve cybersecurity controls and defenses.
- Supports team efforts for threat hunting and mitigation.
- Manages time and resource constraints.
Skills:
Windows, Active directory, Windows administration, desktop, Office 365, Support, System administrator, Windows server, Server administrator
Top Skills Details:
Windows,Active directory,Windows administration,desktop,Office 365,Support,System administrator
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.