Job Details
Qualifications
- Communication skills
- Customer service
- Front desk
- High school diploma or GED
- Hotel experience
- Organizational skills
Job Description
We are looking for a Front Desk Attendant to serve as our guests’ first point of contact and manage all aspects of their accommodation. The Front Desk Attendant responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and are extremely reliable, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Up sell of rooms and accommodations, when appropriate
- Maintain updated records of bookings and payments
Skills
- Attention to detail
- Reliable
- Friendly personality
- Willing to go the extra steps to fully satisfy guests
- Customer service attitude
- Excellent communication and organizational skills
We are urgently hiring for this position so once filling out an online application those who come by to our location at 800 Corporate Ridge Drive, Birmingham, AL 35242 and fill out an onsite application will be considered immediately.
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Required)
Experience:
- Hotel Experience: 1 year (Required)
- Front Desk: 1 year (Required)
Work Location: In person