Job Details
Qualifications
- Bachelor's degree
- CPR Certification
- Certified Notary Public
- Communication skills
- High school diploma or GED
- Hospitality
- ServiceNow
Job Description
Overview:
The Concierge Representative is responsible for greeting all customers (Operators, staff, contractors and guests) with eye contact and a warm welcome, providing name badges for all appropriate customers entering the Support Center Campus, serving all customers with remarkable hospitality in addition prioritizing projects in between answering Support Center calls, campus services calls and inputting service request into internal service system.
Responsibilities:
Make eye contact and ensure each customer receives a remarkable experience
From a safety and security standpoint, ensure all guest entering the buildings have a guest name badge
Maintain safety and security protocol (AED/CPR locations and knowledge)
Receive and direct a high volume of incoming calls to both the Support Center and My Campus Services (MCS)
Certified Notary as a constant resource on Campus
Contributing individually to the 3-year road map for continued innovation and growth "Pursue what is next"
Connecting with individual Staff members if they were not notified within iVisitor of guest arrivals
Calling front Security Stations to secure UBER/LYFT information
Partner with Security regarding Operator/Staff/Contingent credential needs
Report building issues, (leaks, facility needs, cleaning needs, Service Now requests, etc.)
Keep a map of office space/seating chart available to readily assist others in locating staff or conference rooms.
Log incoming MCS requests in Service Now
Fulfill Concierge MCS requests according to the Service Level Agreement
Attend Campus Hospitality, Department meetings and quarterly Concierge meetings
Maintain Concierge documents, guest registration system and phone system
Maintain a tidy Concierge desk area and supplies
Minimum Qualifications:
High School Diploma or equivalency
Hospitality experience
Proficient with Microsoft Office Applications and aptitude to learn new software
Demonstrates professionalism
Excellent customer service with a servant spirit
Strong verbal and written communication skills and judgement
Strong self-starter with strong follow-through and excellent organizational skills
Ability to identify and set priorities
Able to work well independently and in a team environment
Ability to be flexible and adapt to changing environments
Ability to multi-task
High level of initiative and attention to detail
Preferred Qualifications:
Bachelor’s Degree
2 years in a Corporate Environment
CPR Preferred & Notary
Travel Requirements: 0% Required Level of Education: High School Preferred Level of Education: Bachelors Degree