Job Details
Qualifications
- Analysis skills
- Associate's degree
- Bachelor's degree
- Mac OS
- System testing
- Windows
- iOS
Benefits
- Dental insurance
- Health insurance
- Health savings account
- Retirement plan
- Vision insurance
Job Description
Position: Technology Support Specialist
Employment Parameters: Exempt Professional staff; full-time, 12-months
Reporting to: Director of Endpoint & Client Services, Learning Design and Technology
Position Description:
The Technology Support Specialist serves as an advisor for administrative units at Bradley University by establishing a partnership with employees across the campus. This person works closely with colleagues across IT, the IT Service Desk, our vendors and other partners to support a well-functioning ecosystem of computing technology. This individual is responsible for the maintenance and repair of a variety of computer-related operating systems, software, and hardware within Bradley’s networked environment. This person uses the campus ticket system for timely response, resolution, and documentation and oversees the student printing systems that are used across the campus. The individual will be responsible for supporting Microsoft Windows, Mac OS, iOS, and Android as well as Dell and Apple computers, HP and Dell printers, and system peripherals.
This is an entry- to mid-level position that involves regular client contact, excellent communication skills, understanding of technical diagnosis, evaluation and resolution of problems. Critical thinking capability is a must along with an aptitude to think creatively and develop new solutions to problems.
The ideal candidate has experience in the educational environment, an understanding of technological practices and a desire to partner with faculty, staff and students on a daily basis.
Duties include but are not limited to:
20% - Assist faculty, staff, and students with the effective use of technology by establishing professional relationships, partnering with administrative units, providing proactive consultation and awareness, monitoring support tickets, and acting as a key university IT liaison with the campus administrative units.
20% - Provide hands-on support and repair of computers, printers, peripherals, campus print stations, and other related technology. Repair Apple and Dell computer hardware and manage vendor warranty work, tracking, and shipping. Maintain and use an expert-level technical understanding of at least two supported end user hardware platforms and related operating systems.
15% - Configure employee laptop and workstation computers and computer images. Carry, pack, or unpack, assemble or disassemble, connect or disconnect, configure or reconfigure and install or uninstall and properly recycle desktop computing and related hardware and software.
15% - Provide problem determination and resolution on functional and technical (software/hardware) issues by consulting with programmers, database administrators, systems administrators as required.
15% - Ensure a high level of client satisfaction by monitoring the delivery of ongoing computing and information systems to the enterprise and by serving as a liaison between IT and the enterprise community. Document client interactions, incidents and requests. Manage the technical assignments of student workers (if assigned). Maintain and use a working knowledge and technical understanding of the systems, services and products provided and supported by IT.
10% - Identify technology opportunities, trends, and strategies for collaboration to advance the enterprise mission of the university. Integrate emerging technologies for delivery in offices, workspaces, labs, and the institution. Apply technology standards, methodologies, and principals to specific institutional needs, objectives, and outcomes.
5% - Provide consultations and customized documentation and training (scheduled and just-in-time) for individual employees and administrative units for the development of technology strategies, selection of tools, and best practices to meet goals.
The above description is intended to be suggestive of scope and not an exhaustive list of all the tasks associated with the position of Technology Support Specialist.
Required Qualifications
Associate's Degree in relevant area of discipline
1-3 years of experience in relevant field of work
Ability to interpret and respond to users' technical problems
Excellent interpersonal communication skills
Knowledge of technical analysis, resolution, and documentation techniques
Desired Qualifications
Bachelor’s Degree in information technology or related field
Demonstrated advanced working knowledge of the software, hardware, and systems
currently supported or provided by IT
Strong background in lab and client support technologies
Rudimentary knowledge and skills related to systems, database, and network
administration
Ability to conduct and evaluate systems testing
Experience in higher education environment
Training experience
Professional certifications, including A+, Dell, Apple, Microsoft
Experience managing Papercut or similar print management system
Physical Requirements:
Ability to lift and carry up to 50 pounds
Ability to climb up and down ladders and steps
Bradley University is a top-ranked private university in Peoria, Illinois, that offers nearly 6,000 undergraduate and graduate students opportunities and resources of a larger university and the personal attention and exceptional learning experience of a smaller university. Located midway between Chicago and St. Louis, the Greater Peoria Area has a population of 414,000 and is one of the most innovative and family-friendly cities in the nation according to wallethub.com.
Bradley University offers a competitive benefits package including health, dental, vision, life and disability coverages, FSA, HSA, and retirement plan options. Bradley also offers significant higher education cost savings for employees and dependents through the Tuition Remission program.
Bradley University is an Equal Opportunity/Affirmative Action Employer. The administration, faculty and staff are committed to attracting qualified candidates from underrepresented groups.