Job Details
Qualifications
- Bachelor's degree
- Business development
- Communication skills
- Management
- Sales
- Sales management
Job Description
Job Title: Branch Manager – Garden Hills
Reports to: Director of Retail Banking
Summary: The Branch Manager is responsible for leading a new branch location to profitability. Focus on growing deposits and achieving growth goals; identifying and recruiting top talent; developing and maintaining strong relationships in the market; ensuring brand awareness through community involvement, networking, and business development activities; collaborating with business partners such as commercial banking, private banking, and treasury sales. This position will require 60% to 80% of time spent generating new business opportunities for the bank. In this role, you will be responsible for the delivery of outstanding customer service, achievement of growth goals, operational efficiencies, and development of team members.
To be successful in this role, you will need to possess these core leadership competencies:
Adaptability
Ability to inspire and motivate others
Ability to take initiative
Building relationships
Coaching & Developing others
Collaborate & promote teamwork
Drive for Results
Effective communication
Specific Job Functions:
Service
Ensure a consultive conversation approach is provided by each banker to understand the customers’ needs and focusing on the customer experience by providing best in class customer service and adhering to our Be Bold Customer Service Standards.
Ensure a team approach is applied within the branch to ensure all team members are cross trained to focus on the customer experience.
Responsible for positive community relations in the branch market area
Implement sales strategy with creativity and energy such that goals are achieved and customer service standards are met or exceeded.
Be a culture carrier by leaning in.
Relationships
Manage and coach the branch team to effectively meet sales goals, while providing best-in-class customer service by providing custom, personal coaching plans for skill development that aligns with a sustainable plan for IMPACT and team development/success through multiple trainings and platforms.
Focus on expanding and growing a book of business, generating deposit growth, and increasing market share of deposits within the market area each year.
Partner with support team and business lines to ensure our customers’ experience is best in class.
Represent GBC throughout various community relations within the market of the branch through community involvement and business development.
Manage moderately complex new branch location to reach deposit growth of $15 Million.
Expertise
Provides operations oversight; ensures compliance with policies and procedures and regulations.
Oversee the day-to-day operations of branch, including opening/closing procedures, security of branch location, and training.
Perform and/or assists with branch banking functions, as needed.
Job Qualifications:
Bachelors’ degree, minimum of 5 years’ related experience in a similar role at a Bank/or training or equivalent combination of education and experience.
3 or more years of leading and developing a team to achieve desired performance outcomes.
5 or more years of Sales Management and Business Development Experience required.
Demonstrated success using a relationship-oriented approach to acquire & deepen customer relationships.
Thorough knowledge of bank compliance laws and regulations.
Skills & Capabilities:
Ability to prioritize workload.
Ability to thrive in a fast-paced environment.
Compliance with the Bank Secrecy Act, Fair Lending, and all banking regulations where applicable.
High attention to detail and organizational skills.
Proven ability to lead and develop a team with a successful track record.
Strong ability to develop, retain, and sustain relationships between internal and external clients.
Strong communication, problem solving, organizational and delegation skills.
AAP/EEO Statement:
Equal Opportunity/Affirmative Action Employer Veterans/Disabled.