Job Details
Qualifications
- CRM software
- Customer service
- Driver's License
- High school diploma or GED
- Microsoft Excel
- QuickBooks
Benefits
- 401(k)
- Employee discount
- On-the-job training
- Paid time off
- Vision insurance
Job Description
About us
California Exterminators Alliance is a small business in Kelseyville, CA. We are professional, customer-centric, fast-paced and our goal is to take care of our community while enjoying what we do.
Our work environment includes:
- Modern office setting
- Casual work attire
- On-the-job training
- Company perks
- Growth opportunities
- Safe work environment
- Lively atmosphere
Indeed assessments must be completed to be considered for the job.
We are looking for a Front Office Intake Specialist to join our team and provide excellent customer service to our clients. The successful candidate will be responsible for responding to customer inquiries, resolving customer issues, and providing general information about the company's products and services. The ideal candidate will have strong communication skills, a friendly personality, and an ability to think on their feet.
Responsibilities:
- Respond to customer inquiries in a timely manner.
- Provide accurate information about products and services.
- Resolve customer complaints in a professional manner.
- Maintain customer records and update customer information as needed in a paperless system that is computer driven.
- Identify and escalate issues to your direct supervisor.
- Provide feedback on customer service trends.
- Follow up with customers to ensure satisfaction.
- Assist with other duties as assigned as we are a small and mighty office.
Skills:
- Must be able to complete Indeed Assessments to be considered.
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and problem-solving skills with attention to details
- Ability to multi-task, prioritize, and manage time effectively
- Ability to take direct feedback and modify techniques
- High School degree; College experience preferred
- Possess a valid CA driver's license with a clean driving record
- Familiarity with our pest control industry is a plus
- Ability to quickly learn existing processes and procedures
- Experience in Excel, Google-based applications, and Quickbooks Online.
Physical Requirements:
- Climbing, Stooping, Crouching, Reaching, Sitting, Standing, Walking, Pushing, Pulling, Lifting, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Repetitive Motion.
- Light work. Exerting force up to 20 lbs. occasionally, 10 lbs. frequently, and/or a negligible amount constantly to move objects.
- Close visual acuity for activities like visual inspection, reading, and measuring devices
Company Benefits (after 90 days):
- 6 paid holidays
- 2-week vacation
- Vision care
- Tele Doc healthcare at 0 deductible for family.
- AirMed (life flight) program
- CA sick leave
- CalSavers retirement savings program
- Free pest control
Next Steps:
- Submit your resume through Indeed.
- Complete all of the Indeed assessments (2 written and the phone call which will require your voice responses). Consider being in an area with good connectivity to complete them.
- For interesting and possible qualified candidates, the company will complete a brief phone screening with a call directly to the number you post on Indeed. Only those with all 3 completed Indeed assessments, a resume, and a working phone may get a phone screening based on the results. Make sure your phone has voicemail space.
- The company will select a few candidates to interview. Interview will include a written application, an opportunity to demonstrate skills with a quiz, and a meeting with the interview team.
Job Type: Full-time
Pay: $15.50 - $20.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Kelseyville, CA 95451: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
License/Certification:
- clean CA driver's license for 3 years (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person