Job Details
Qualifications
- Customer service
- Restaurant experience
- Upselling
Benefits
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Job Description
JOB OVERVIEW:
The Server is responsible for ensuring excellent visitor service standards are met while staying in compliance and enforcing all applicable SNHD requirements. The ideal candidate has experience in a fast paced, high-energy environment and can demonstrate strong communicative skills. The Servers should have an extensive knowledge of upselling techniques and elevated customer service. Servers are responsible for upholding to AREA15’s highest standards at all times. This job description is a summary of duties however it is by no means an all-inclusive list. It is merely a broad guide to expected duties of the position.
JOB RESPONSIBILITIES AND DUTIES:
- Must maintain a professional image to align and further the overall theme of the venues.
- Pose for pictures, in uniform or designated (logo) apparel, for promotional activities.
- Participate and dress up in costumes for events, movie and/or themed parties.
- Participate and appear in marketing, publicity, or media materials.
- Must possess strong knowledge of spirits, wine, champagne, beer, and mixed cocktails.
- Consistently delivers exceptional service to every visitor while interacting in a professional manner maintaining dialogue with all visitors while upholding a warm, positive, and friendly persona always.
- Set up assigned section and venue for full operation, ensure all supplies, product, and tools are fully ready for operations.
- Flexibility to perform other job-related tasks as deemed necessary by management.
- Must be self-motivated and willing to learn.
- Accurately describe product details and educate visitors on specialty items and offerings
- Utilize suggestive selling for top products, upsell such as alcohol add-ons or additional menu item recommendations.
- Taking food and beverage orders and accurately entering them into the ordering system.
- Communicating any food allergy or special nutrition needs to kitchen staff.
- Ensuring all orders are filled quickly and accurately and that food is high quality.
- Mixing and serving beverages to visitors adhering to the department policies and procedures.
- Must handle credit card transactions at the point of sales system accurately.
- Maintain a clean and hygienic workstation in accordance with SNHD standards.
Provide an accurate inventory count of product prior and at the end of every shift.
- Follow instructions and work within a team environment.
- Always communicate effectively with all levels of employees and visitors. Ability to work as a team, stay organized, handle various projects at one time, follow up and make the best judgement call possible when needed. Contact a manager on duty for help.
- Initiates and maintain an upbeat environment on a consistent basis.
- Performs other job-related tasks also must complete other duties as deemed necessary by management.
- Be a brand advocate by providing Guests with accurate information regarding our venues, menus, and pricing
- Monitor potentially intoxicated and/or disruptive guests and promptly bring to a manager’s attention
- Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude.
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards.
- Ability to maintain a high level of integrity.
- Ability to maintain composure and stay focused.
Job Type: Part-time
Pay: From $12.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Restaurant type:
- Bar
- Casual dining restaurant
Shift:
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Weekend availability
Ability to commute/relocate:
- Las Vegas, NV 89102: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Restaurant experience: 1 year (Preferred)
Work Location: In person