Job Details
Qualifications
- Call center management
- Case management
- Communication skills
- Customer service
- Microsoft Excel
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Referral program
- Tuition reimbursement
Job Description
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Iron Mountain is seeking Customer Support Professionals to join our Customer Services and Support Group in Norcross, GA.
Our Customer Support Professionals are the faces of Iron Mountain, maintaining the relationships established with all of our Customers Nationwide. What’s in it for you? YOU will be joining a Global Team of 26,000+ employees in over 52 countries. YOU will be part of an ever evolving global organization focused on transformation and innovation. YOU A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self. Iron Mountain is not just a job, but a CAREER!
Location: 2 Sun Court, Suite 300, Peachtree Corners, GA 30092
Hours of Operation: Monday through Friday, 8:00 AM to 8:00 PM
Wage: $18.50/hr
Benefits: Offered from Day 1!
401k with Company Match
Referral Bonuses
Employee Stock Purchasing Program
Tuition Reimbursement
7 Paid Holidays
Medical, Dental, and Vision Insurance available immediately
Responsibilities:
Ownership of Customer issues and requests.
Ensure customer requirements are resolved in accordance with service level agreements and performance metrics
Edit customers account information
Review issues and/or needs, identify trends, make decisions and recommendations on how to resolve issues.
Set up and support customers with appropriate technology requirements.
Lead and manage account changes
Generate proprietary customer reports
Interacts with Supervisor, Manager and other departments for purpose of resolving customer concerns and needs.
Ensure all interactions with customers (both internal and external) are professional and courteous
Requirements:
Work Experience: 2+ Years within Customer Service, specifically Call Center or Case Management experience.
Outstanding Customer Service skills
Detail orientation
Excellent competency in computer software packages – specifically Microsoft Operating System Excel
Exceptional verbal and written communication skills.
Fantastic organization and interpersonal skills.
Ability to work the shifts provided based on business needs.
Ability to work the shifts necessary to support customers and business needs.
Research & Resolve customer inquiries on First Call/First Contact - excellent reasoning skills
Attire must be presentable and appropriate for the work environment.
\#RC
Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
Category: Customer Support
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0054515