Job Details
Qualifications
- Communication skills
- Customer service
- High school diploma or GED
- Medicare
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Description
We at Coforge have an urgent need for Customer Service Representatives who has worked in a Call Center Environment handling Healthcare clients. This is an onsite role in Augusta, GA.
About us:
Coforge is a leading global IT solutions organization. We have a presence in 34 sales offices and 17 delivery centers, and 6 data centers and constantly seeks to find new yet simple ways to add value to our clients. At Coforge, we give you the right opportunity and help you achieve your career goals. We collaborate with and support global leaders and Fortune 500 companies.
JOB RESPONSIBILITES
- Excellent Verbal & Written Communications skills to connect with Internal & External Customers.
- Should be good in managing / handling customer queries & providing faster resolution.
- Confident in making follow-up calls to close the transactions.
- Able to handle both inbound & outbound calls.
KEY COMPETENCIES / KEY SKILLS
- Excellent Communication skills
- We Prefer relevant experience in processing Health Insurance claims (Medicare Advantage/Part D claims preferred)
- Prior experience in a Contact /Call Center Environment since the job involves inbound and outbound calling. Prefer someone with Customer Service Representatives who has worked in a Call Center Environment handling Healthcare clients.
- Fluency in English language; Spanish will be added advantage
- Team player and contribute towards Team goals
- Should be able to work in a high-pressure environment
- Taking Ownership & act responsibly with Organizations guidelines
Job Types: Full-time, Contract
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- Martinez, GA 30907: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: In person