Job Details
Qualifications
- Analysis skills
- CNA
- Data collection
- EMR systems
- LPN
Job Description
Description:
Who we are:
The healthcare system isn’t designed for health. We’re designed to change that.
We’re Wellvana, and we help doctors deliver life-changing healthcare.
Through our elevated value-based care programs, we’re revitalizing an antiquated system that’s far too long relied on misaligned incentives that reward quantity of care not the quality of it.
Our enlightened approach—covering everything from care coordination to coding to marketing— ties the healthy outcomes of patients directly to healthier earnings for primary care providers.
Providers in our curated network keep their independence, reduce their administrative headaches, and spend more time with patients. Patients, in turn, get an elevated experience with coordinated 24/7 care that is nothing short of life changing.
Recently named by Insider as one of 33 startups “investors expect to take off in 2023,” we’re one of the fastest-growing healthcare companies in America because what we do works. This is the way medicine is meant to be.
The Role:
The Wellvana Care Coordinator will support the patient through complex healthcare environments for the optimization of care and outcomes. The Care Coordinator will facilitate patient follow-up through coaching, information transfer, and communication to improve continuity of care and streamline the intervention process. The incumbent guides patients through the health care system by assisting with access barriers, developing relationships with service providers, and tracking interventions and outcomes. The Care Coordinator will serve as a point of contact for referring physicians, patients, and hospitals to provide resources and assistance with accessing clinical and supportive care services.
Responsibilities:
Maintain productivity and quality metrics
Provide timely outreach to members newly discharged from Wellvana Preferred Facilities
Engage with Wellvana Preferred Facilities for data collection and/or appointment needs
Participate in preventive care programs for ACO and Commercial patients to support and care coordinate for high risk and rising risk patients
Work with Wellvana clinical leadership to cost-effectively achieve the stated goals and objectives, working towards a mutually greed-upon timeline with the patient’s well-being and outcome as the highest priority
Supports closing quality gaps in care
Assist with referral coordination
Assist office staff with scheduling follow up appointments
Assist in routine clerical functions such as filing of medical information in patients’ records using the EMR and obtain medical records from other providers
Serve as the liaison to the Care Management team, ensuring that patients next steps in the healthcare journey are properly arranged, documented, and followed up on
Prepare charts for partner practices to ensure the providers have all the information needed to execute care plans during the office visit
Stratify patients based on risk, opportunity, and care gaps
Partner with the Wellvana Clinical Team to support programs as appropriate
Identifies potential problems involving resources and/or safety and takes appropriate action
Understand patient needs and providing a world-class experience
Other duties as assigned
Requirements:
Certification as a Medical Assistant, Certified Nursing Assistant, or LPN/LVN
At least 3-5 years of clinical experience in a hospital, skilled nursing facility, home health, or physician office setting preferably in care management is required
Knowledge of EMR and healthcare-related patient quality monitoring and reporting technology.
1-2 years of telephonic care coordinator experience
Proficient in MS Office applications and ability to learn department and job-specific software systems
Demonstrate organizational skills
Demonstrate effective verbal and written communication skills
Demonstrate analytical skills when problem-solving
Demonstrate high attention to detail and a high degree of accuracy