Job Details
Qualifications
- Certified Medical Assistant
- EMR systems
- LPN
- LVN
- Phone triage
Job Description
General purpose: Our practice thrives on delivering exceptional patient care from a patient’s first phone call through the completion of treatment. Since patients interact with the CMA/LVN frequently, it is crucial that this individual embody our practice’s mindset. This position requires a person who can empathize with patients and make them feel welcome. The CMA/LVN ensures that patients’ needs and visit expectations are met with the goal of a positive patient experience with every encounter.
General Job Summary: The CMA/LVN provides exceptional customer service and clinical support to patients and team members by providing assessments, clinical note compilation, procedure assistance, and administrative functions related to the clinical support position. This position requires an exceptional knowledge of physician clinic and surgical services and must be forward thinking, responsive, have a willingness to learn and show empathy with patients.
Requirements:
- Certified Medical Assistant or Licensed Vocational Nurse with minimum 3 years experience in private practice setting. Surgical practice experience is a plus.
- Demonstrate ability to efficiently coordinate busy surgical practice between patients and providers.
- Ability to exercise sound judgement and follow up on patient related orders and test results.
- Ability to show discretion on sensitive and confidential matters.
Main Job Tasks & Responsibilities:
- Greet patients warmly and with excitement.
- Assist all providers in intake and assessment of patients.
- Document in EHR appropriate subjective, objective, assessment and plan for each individual patient visit and/or procedure.
- Obtaining consents for any surgical procedures.
- Assist all providers with surgical procedures.
- Set up and turn over of exam & procedure rooms.
- Scheduling of surgical procedures at other facilities.
- Follow up of any laboratory, radiology or other tests ordered.
- Properly care for and maintain equipment and instruments.
- Triage phone calls from patients with questions and/or concerns and direct in the appropriate manner.
- Assist with patient appointments as needed follow up, additional testing or referral to another physcian.
- Preparation and pro-active thinking of clinic schedule with other team members to create consistent and well coordinated daily flow.
- Assist with pre-authorization of insurance for any procedures or surgeries as needed.
- Be responsible for clinic inventory and ordering of supplies.
- Assist in all areas of the practice operation including incoming phone calls, scheduling appointments, meeting deadlines and providing feedback and follow up as required.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the practice.
- Follow practice policies and procedures daily.
Job Type: Full-time
Medical specialties:
- Plastic Surgery
- Surgery
Schedule:
- Monday to Friday
Work setting:
- Clinic
- In-person
- Private practice
Experience:
- EMR systems: 3 years (Required)
- CMA / LVN / LPN: 3 years (Required)
- Medical terminology: 3 years (Required)
License/Certification:
- LVN/LPN License in Texas (Preferred)
- Medical Assistant Certificate (Preferred)
Work Location: In person