Job Details
Qualifications
- Computer literacy
- Computer skills
- Customer service
- High school diploma or GED
- Sales
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
Job Description
Overview:
Are you looking for something more than just the average call center experience? Parker and Sons is currently seeking highly talented, money motivated, exceptional individuals for our Customer Care Representative team. Our team prides themselves on providing our customers with best-in-class customer service and service recommendations to meet their needs. This team is responsible for taking on customer calls, data entry, troubleshooting, scheduling service appointment, and sharing their product and service knowledge with our customers.
Want to work for the best with the best? Our teams are comprised of caring, creative, and energetic team members who thrive in a busy and challenging environment. We reward your hard work with not only with a competitive base pay but also uncapped earning potential that includes spiffs, bonuses, commissions, and growth potential but also a full benefit package!
You can make from $45,000 to $65,000 your first year!
What's in it For Me?
Compensation: $45,000 to $65,000/yr
Fun Competitions to earn even more prizes and gifts
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Responsibilities:
What Will I Do?
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Qualifications:
Do I have What it Takes?
High School Diploma or GED preferred
2-years customer service experience, call center setting preferred
1 year of sales experience preferred
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus.
Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
Must be able to work evenings and weekends when needed.
Must be able to work on site, Remote only positions are not available at this time.