Job Details
Qualifications
- Leadership
- Organizational skills
Benefits
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Job Description
ASSISTANT GENERAL MANAGER: JOB DESCRIPTION
The Assistant General Manager [AGM] is responsible for assisting and learning from the
General Manager in the implementation and maintenance of the Veridea Best Practices to ensure the overall profitable management of the property, which includes revenue optimization and management, sales, budgetary cost saving measures, and staff management.
The Assistant General Manager is a highly visible member of the property’s Leadership
Team and serves as a key liaison for hotel guests and functions as a right hand to the
General Manager, while concurrently supporting Front Office Operations and other operating departments such as Housekeeping/Laundry, and Food & Beverage. They will work in a hands-on capacity to maximize the overall efficiency and profitability of the hotel.
Working in close partnership with other department heads, the AGM is accountable for directing and coordinating the resources, tasks, requirements, systems and processes related to the hotel’s day-to-day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.
Essential Functions
- Monitor and evaluate all departments daily activities to ensure the successful operation of hotel facilities, services, and amenities.
- Oversee hotel administrative processes such as staffing, training and budgeting/finance to ensure proper planning and organization.
- Support the hotel’s sales and business strategies to maximize revenues and profitability.
- Partner with GM to create a positive work environment; Serve as a support resource for front line staff in all departments.
- Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check- out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance.
- Plan, organize, and delegate daily operational activities against forecasted business volume.
- Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
- Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.
- Other tasks, projects and duties when needed, as assigned by the General
Manager.
Qualification Standards
- Ability to be friendly and cheerful; interact easily with strangers.
- Exceptional service orientation, with keen ability to focus and deliver on guest needs.
- Ability to work well in stressful situations, remaining calm and demonstrating good judgment and self-control in emergency and difficult situations.
- Ability to delegate, give direction and set priorities.
- Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
- Ability to work independently with little supervision.
- Ability to be a self-motivated, exceptional follow up and attention to detail.
- Ability for strong organizational skills and strong detail orientation.
- Ability to use tact and diplomacy to resolve conflict.
- Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.
- Grooming and dress must meet Veridea standards.
Reporting
The Assistant General Manager reports directly to the General Manager.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 4 years
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work Location: One location