Job Details
Qualifications
- Communication skills
- High school diploma or GED
- Management
- TABC Certified
Job Description
YOUR MISSION (The Job Description):
The Server will play an important role in delivering outstanding guest service to the guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. Listen, record, communicate and deliver food & beverage items based on requests, guest history and preferences. Be enthusiastic and use your talents to sell our experience to our guests. In addition, if you consider yourself a hospitality professional and have a passion for making people happy with your special skills, then this job is surely for you! If you can communicate, coordinate and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!
Requirements:
THE NITTY-GRITTY (The Essential Job Duties):
This role will work closely with Elia Beach Club Manager and Supervisor to:
Learn and retain food & beverage and menu knowledge
Take and deliver food and beverage orders
Use excellent communication skills with guests, staff including verbal, written and body language
Maintain a clean, hygienic and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
Clear tables, carry plates to dishwashing area
Execute fabulous guest service
Prepare basic, non-alcoholic beverages such as coffee, water, iced tea, etc.
Enthusiastically describe details of food dishes and beverages at time of delivery to guests
Be a team player!
WHAT IT TAKES (The Qualities We Look For)
Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
Strong communication and presentation skills to all levels of management
Creativity and innovation are essential!
Ability to think outside the box and approach all issues with a completely fresh approach
Ability to anticipate needs and over deliver wherever possible
Candidates must think on their feet and use their initiative to solve problems and deliver solutions
Able to change direction and work on multiple project aspects at once
Enthusiastic, passionate, able to enthuse and motivate others
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
MUST HAVE'S
Ability to work a flexible schedule
Current, legal, and unrestricted ability to work in The United States
High school or equivalent education required.
Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
WOULD BE NICE TO HAVE'S
Lift and carry 30 lbs, carry and balance plates, cocktail tray on a regular and frequent basis
Stand for periods of 8-10 hours
Work with others like a rock star, while constantly advocating for your guests
Ability to communicate clearly in verbal and written English
Comply with all safety and health department procedures, as well as, all state and federal laws
Maintain a neat, clean and well-groomed appearance per hotel standards
Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
Adhere to hotel policies including but not limited to attendance, safety, behavior
VALUABLE TRAITS
Proactive
50% logical / 50% creative
Enjoy working with a team and alone as the situation dictates.
Adaptive, Flexible!
Embody "great attitude."
Results oriented
Unwavering integrity and endless work ethic.
Tenacious and self-motivated
- Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*