Job Details
Qualifications
- 10 key typing
- High school diploma or GED
- Medical office experience
- Medical terminology
- Microsoft Excel
- Microsoft Powerpoint
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Paid sick time
- Paid time off
Job Description
Front Desk and Billing
- Job Title: Front Desk and Billing
- Location: 26 Westcare Drive Suite 302 Sylva NC 28779, 197 Riverview Street Franklin NC 28734
- Position classification: Full-Time
- Position availability: Immediate opening. Open until filled.
- Salary Range: Compensation commensurate with experience, knowledge, skills and abilities.
- Typical work week: Monday – Friday, 8am-5pm
- Benefits: Health insurance, holiday pay, vacation pay, sick pay, matching 401K and optional FSA.
- Reports to: Business Manager
- Supervises: No one
- Overtime Status: Non-exempt
Job Summary: This position is responsible for day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner and greets/assists visitors in the same manner.
Primary Job Responsibilities:
- Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate person or department(s).
- Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
- Explains financial requirements to the patients or responsible parties and collects copays as required.
- Make correct cash change for patients who make cash payments.
- Call patients and setup up office appointments based on primary care patient medical referrals.
- Perform daily cash drawer close out process.
- Make daily patient appointment reminder calls
- Facilitates patient flow and communicates delays with patients and clinical staff.
- Phones or pages employees to meet visitors and directs visitors to appropriate waiting areas.
- Monitors medical office supplies and inventory needs, places orders and oversees office equipment.
- Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
- Appropriately and courteously screens solicitors for relevance to organization needs.
- Responsible for keeping the reception and patient waiting areas, and office files clean and organized. Note: Receptionist is not responsible for daily “facility cleaning” as practice utilizes a nightly cleaning service.
- Performs other duties as assigned.
- Possible coverage at our Franklin office.
Education:
- High school diploma or equivalent required
Experience: Medical Office background preferred.
Education/Certification/Licensing Requirements:
- Medical assistant experience/education preferred, but not required.
Additional Requirements:
- Willingness to attend continuing education courses at the request of the employer.
Performance Requirements:
Knowledge:
- Knowledge of basic math and modern office procedures.
Onsite training is available for:
- Making cash change for patients
- Knowledge of medical terminology and organization services.
- Knowledge of administrative processes, procedures, claims processing, reading/preparing patient charts.
- Knowledge of staff responsibilities to accurately direct callers.
Skills:
- Ability to use multi-line phone system, including transferring calls and paging.
- Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
- Ability to type a minimum of 45 WPM and operate a 10 key calculator by touch.
- Adequate hearing to answer phone and speak with patients.
- Ability to speak clearly and loudly enough to be heard by callers and patients.
Onsite training is available for:
- Electronic Health Record System training
Abilities:
- Ability to maintain a high degree of accuracy in:
- Please note that this receptionist position requires a detailed oriented person who can consistently and accurately type patient payment, insurance card, and patient demographic information. Accuracy is one of the most important aspects of this receptionist position. While it is recognized that 100% accuracy is physically not achievable, we do set 100% accuracy as a goal. This position is not a good match for someone who does not excel at consistently maintaining a high degree of accuracy in recording information.
- Typing
- Making cash change for patients
- Performing daily cash drawer closeout
- Ability to work well under pressure with minimal supervision.
- Ability to elicit appropriate information to route calls to the appropriate person.
- Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
- Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Work Environment: Well-lighted medical office. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.
Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Receptionist involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting. Periodic stress occurs from handling many calls and dealing with patient requests.
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: One location