Job Details
Qualifications
- Communication skills
- High school diploma or GED
- Leadership
- Microsoft Excel
- Sales
- Team management
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Job Description
We currently have an opening for a Customer Service Manager with excellent leadership skills, strong people skills, and solid computer skills, who can work in a fast-paced, demanding work environment while maintaining a happy and "can do" attitude.
Anchor Heating and Air has been serving the Douglasville and surrounding Metro Atlanta area since 1971. We only employ people whom we would trust with our homes and families.
This position requires a genuine and friendly phone voice and personality. The ability to manage a team of Customer Service Representatives is paramount. Successful performance in this position will prepare you for advancement within the company.
Work Hours: Monday Friday 7:30 am - 4:30 pm, some overtime required
Pay Scale: $65,000 - $75,000/annually, dependent upon experience + Benefits
Benefits:
Comprehensive Benefits: Medical, Dental, Vision, Company Paid Basic Life
Flexible PTO
Paid Holidays
401k with Company Match
Qualifications and Experience:
3-5 years of experience in Customer Support/Contact Center or Sales support
2+ years of supervising or people management experience preferred
Strong verbal and written communication, interpersonal, presentation, and decision-making skills
Customer-focused with the ability to work effectively and professionally
Possess a strong personal desire for improvement; and the desire to motivate others to be better tomorrow than they are today
Knowledge of multiline phone systems including call routing and workforce management required
Excellent time management skills
Proficiency in Word, Excel, and Outlook, as well as general software navigation
Familiarity with ServiceTitan would be a plus
Some post-high school education from a college, trade school, or military is a plus
Excellent leadership skills to enhance team productivity and standards of work produced
Strong conflict management and problem-solving skills
Detail-oriented and highly organized with the ability to handle multiple tasks and assignments
Must pass drug and background screens