Job Details
Qualifications
- Cash handling
- Communication skills
- Computer literacy
- Computer skills
- Hotel experience
Benefits
- Free parking
- Health insurance
- Tuition reimbursement
Job Description
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Job ID 1116116BR
Location Kapolei, Hawaii, United States
Business Aulani, A Disney Resort & Spa
Date posted Jun. 14, 2023
Job Summary:
Bell and Valet Service Dispatchers work within the Front Office area and are responsible for communicating with Guests both in person and by phone regarding their needs for storing and retrieving luggage, packages and vehicles. They in turn coordinate with Bellpersons and Valet Attendants to ensure that Guest requests are fulfilled. Bell and Valet Dispatchers are front line Cast Members that have high Guest contact, and will demonstrate the spirit of Aloha and the value of Aulani as they assist Guests. They also will assist with the storage and care of both Guest personal belongings and vehicles.
Responsibilities:
Works primarily at the Bell and Valet desks and assists Guests throughout the day, to include heavy use of phones and basic computer skills.
Dispatches Bellpersons on luggage delivery runs and keeps track of all work completed by Bell Services via logs and/or computerized systems.
Retrieves luggage and other personal affects requested by Guests at the bell desk.
Receives Guest vehicle keys from Valet attendants, enter Guest vehicle information into a computerized system and file keys in an organized manner.
Retrieves vehicle keys upon Guest request and prioritize the retrieval of vehicles by Valet Attendants.
Reviews payment information for valet vehicles and when applicable, processeses payments, including vouchers, credit cards and cash.
Front Line Cast Members must posses excellent communication skills and will deliver upon high Guest service expectations
Greets Guests with positive, friendly and helpful attitude
Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity
Basic Qualifications:
Must be at least 18 years of age
Availability Requirements: Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
Preferred Qualifications:
Previous hotel or restaurant valet service experience
Previous computer experience
Previous cash handling experience
Knowledge of Hawaiian/Japanese language preferred
Benefits include Tuition Assistance, Healthcare Coverage, Weekly Pay, Free Cast Meals, Free Parking and more!
Additional Information:
SCHEDULE AVAILABILTY
This position is Full-time. Must be available for all days and shifts
Our Resort operates 24 hours a day, 365 days a year and some shifts may start as early as 4:00 AM and vary as needed. Training may require up to 4 weeks of full availability (day AND evening) and will be required immediately following the start date.
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