Job Details
Qualifications
- 3 years
- Active Directory
- Associate's degree
- Communication skills
- CompTIA Network+
- CompTIA Security+
- Computer Science
- Computer skills
- Customer service
- DHCP
- DNS
- Firewall
- IT
- IT support
- Information Technology
- Microsoft Office
- Microsoft Windows Server
- Mid-level
- Network administration
- Network support
- Sonicwall
- TCP
- TCP/IP
- VPN
- Windows
Benefits
- Opportunities for advancement
- Paid holidays
- Paid time off
Job Description
About Us
At Absolute Computer Systems LLC, we pride ourselves on delivering best in class IT and cybersecurity solutions to businesses and residents in Kenosha and beyond. For nearly 30 years, we’ve been a trusted partner for our clients, providing them with IT stability, security, speed and unmatched customer service. Join our growing team of skilled professionals dedicated to making a difference in our community and beyond.
Job Summary
We are looking for a motivated and skilled Level 2 Computer/Network Technician to join our team. In this role, you'll provide advanced support for IT systems, networks, and end-user devices, ensuring our clients’ technology infrastructure is secure, efficient, and reliable. You will be the escalation point for complex issues and critical to delivering excellent service.
Key Responsibilities
- Provide amazing customer service (both via phone and in person when necessary)
- Provide nearly maniacal Documentation of everything
- Diagnose and resolve advanced hardware, software, and network issues.
- Perform server administration, including configuration, maintenance, and monitoring.
- Manage and troubleshoot networks, including switches, routers, firewalls, and VPNs.
- Perform installations and upgrades of computers, network equipment, and peripherals.
- Conduct advanced troubleshooting for desktop and mobile environments.
- Effectively communicate with clients to provide a positive experience.
- Provide support for Active Directory, Office 365, and other cloud services.
- Document issues, solutions, and processes in the ticketing system.
- Assist with project deployments, including network setup and migrations.
- Collaborate with Level 1 technicians to ensure timely issue resolution.
- Stay up-to-date with emerging IT technologies and security practices.
Qualifications
The Ideal candidate will possess the following qualifications -
Positive outgoing attitude
Possess the ability to communicate clearly and effectively with clients and other engineers
The ability to see problems (recognize problems outside of the reason for the support call)
The ability to hear what a client means
- Required Experience:
- 3+ years of experience in IT support or network administration.
- Hands-on experience with Windows Server, Active Directory, and Office 365.
- Proven ability to troubleshoot complex network issues.
- Skills and Certifications:
- Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and VPNs.
- Experience with firewalls (Fortinet, SonicWall, etc.) is a plus.
- Certifications such as CompTIA Network+, Security+, or equivalent are preferred.
- Excellent communication and customer service skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Education:
- Associate’s degree in an IT-related field OR equivalent work experience.
What We Offer
- Competitive salary based on experience.
- Paid time off after a year
- Holiday pay
- Ongoing training and certification opportunities.
- A supportive and collaborative work environment.
- Opportunities for career growth and advancement
Equal Opportunity EmployerAbsolute Computer Systems LLC is a service-connected disabled veteran-owned and operated equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $23.00 - $30.00 per hour
Expected hours: 35 per week
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Microsoft Windows Server: 3 years (Required)
- Network support: 3 years (Required)
Ability to Commute:
- Kenosha, WI 53142 (Required)
Ability to Relocate:
- Kenosha, WI 53142: Relocate before starting work (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: In person