Job Details
Qualifications
- 3 years
- Bachelor's degree
- CCNA
- Communication skills
- CompTIA Network+
- Computer Science
- DHCP
- DNS
- Information Technology
- MCSE
- Mid-level
- Network protocols
- Technical support
- Windows
Benefits
- 401(k)
- 401(k) 3% Match
- 401(k) matching
- Dental insurance
- Health insurance
- Paid holidays
- Paid time off
- Tuition reimbursement
- Vision insurance
Job Description
About the Company:
Xceltek is a leading managed services provider (MSP) specializing in full-stack IT solutions and services for businesses. We operate a robust infrastructure, offering both remote and onsite IT services nationwide, to customers in a variety of verticals with a strong focus in healthcare. We are a dedicated team focused on delivering excellence in customer service and technical support.
Job Overview:
We are seeking a highly skilled and experienced Tier 3 Technician to join our support team. This role is pivotal in handling complex technical issues. Often solving these issues will require researching new technologies, leading a small team, and managing customer relationships.
Key Responsibilities:
· (50%) Analyze and resolve complex technical issues – Receive escalated tickets from our Tier 1 and 2 support teams.
· (20%) Provide guidance for lower level team members – Advise and mentor less technical team members. Making the entire team better is a key piece of this position’s success.
· (10%) Department Liaison - Work closely with the Engineering and other teams to provide seamless experiences for clients on larger scale projects such as server migrations, new server setups, network rollouts, etc.
· (10%) Manage and monitor systems and networks to ensure optimal performance and availability.
· (10%) Document troubleshooting steps and issue resolution outcomes
· Efficiently switch focus across various clients, maintaining high standards of precision and speed.
· Ensure high levels of customer satisfaction through professional and efficient handling of all support interactions.
Qualifications:
· Minimum of 3-5 years of experience in a technical support role, ideally with some experience as a high level technician or administrator in an MSP environment.
AND/OR
· Bachelor's degree in Information Technology, Computer Science, or a related field.
· Extensive experience with Windows HyperV Servers.
· Strong understanding of network protocols (DHCP, DNS, LLDP, VLANS).
· Proven track record in troubleshooting and resolving complex technical issues.
· Excellent communication and interpersonal skills, capable of working effectively in a team environment and managing interactions with clients and staff.
· Certifications such as MCSE, CCNA, or CompTIA Network+ are highly desirable.
What We Offer:
· Competitive salary and benefits package - $50,000-$70,000+ for qualified candidates.
· Company Sponsored PPO Healthcare
· 401(k) 3% match
· Opportunities for professional growth and development within a supportive and collaborative environment.
Job Type: Full-time
Pay: $49,765.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Compensation Package:
- Holiday pay
Schedule:
- 8 hour shift
Ability to Commute:
- Tulsa, OK 74136 (Required)
Ability to Relocate:
- Tulsa, OK 74136: Relocate before starting work (Required)
Work Location: In person