Job Details
Qualifications
- 2 years
- Analysis skills
- Bachelor of Science
- Bachelor's degree
- Cleaning
- Communication skills
- CompTIA A+
- Computer Science
- Computer science
- Computer skills
- Conflict management
- FTP
- GPO
- Help desk
- High school diploma or GED
- Information Technology
- Linux
- MCP
- Microsoft Access
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Publisher
- Microsoft Word
- Mid-level
- Network security
- Operating systems
- Organizational skills
- PowerShell
- Project management
- SQL
- Software troubleshooting
- VMWare
- WAN
- Windows
- Word processing
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Job Description
Missoula County Public Schools Job Description
MUST APPLY ON COMPANY SITE : www.mcpsmt.org/employment
____________________________________________________________________________
Job Classification: PC/Network Technician
Bargaining Unit: Merged Missoula Classified Employees Association
Reports to/Supervised by: Senior Information Systems Manager
===================================================================
The PC/Network Technician is one of three key job assignments of the District Information
Systems Center. The PC/Network Technicians team with the Helpdesk Coordinator/Network
Technician and Network Coordinators to provide overall support for all aspects of the
District’s computer and network resources. Although each of the three job assignments is defined by key responsibilities, employees in all three assignments assist the others with duties as the needs arise. The primary responsibility of the PC/Network Technician is direct support of District owned computers for the faculty, staff, and student use.
ESSENTIAL DUTIES AND RESPONSIBILITIES may include, but are not limited to the following. Other job-related duties may be assigned.
A. PROVIDE CUSTOMER SERVICE, COMMUNICATION AND INTERPERSONAL
INTERACTION by
- Providing expert and creative solutions to user problems of a complex nature to ensure user satisfaction and productivity.
- Interfacing with the users of information technology; employing a high degree of tact and diplomacy to promote a positive image of the department.
- Documenting reported problems in the problem management/work request data base and follows up with assigned personnel to ensure timely resolution of problems/work orders.
- Providing first level hardware/software technical support via telephone, email, remote management, desk side visits and walk-in requests.
- Maintaining a central source of information for support technicians.
B. PROVIDE SUPPORT FOR BUILDING COMPUTER SYSTEMS by
- Coordinating and processing warranty and repair of district systems.
- Maintaining building computer inventories.
- Isolating problem trends and trouble shoots recurring problems to find solutions.
- Identifying and providing resolution of hardware and software technical issues and malfunctions related to LANs/WANs and server or workstations operating systems.
- Providing standard support of systems including hardware and software.
- Installing, configuring and upgrading District handheld devices.
- Maintaining workstation virus, spy-ware and malicious-ware protection procedures.
- Installing, configuring and upgrading District desktop and laptop computers.
- Maintaining, diagnosing and troubleshooting District computers.
- Replacing computers according to the District Replacement Plan.
- Processing excess computer inventory out of building or redirecting for other building use.
C. PROVIDE SUPPORT FOR NETWORK CONNECTIVITY by
- Assisting the other technicians with isolating and correcting network connectivity issues.
- Troubleshooting, reconfiguring or replacing NICs and cables.
- Monitoring network infrastructure and reporting problems with hubs and switches to the Network Coordinator.
- Assisting the Network Coordinator with isolating and correcting network cable problems.
D. PROVIDE SUPPORT FOR PERIPHERALS by
- Coordinating and processing warranty and repair for district peripherals.
- Managing network printers using appropriate Microsoft and HP software.
- Researching and downloading updated drivers.
- Maintaining a supply of toner for networked printers, if assigned to a site requiring this.
- Determining replacement needs.
- Recommending professional maintenance schedules.
- Installing, configuring and troubleshooting internal and external computer video presentation hardware and software.
- Setting up, troubleshooting and repairing local and networked printers.
- Processing hardware for inventory purposes.
- Installing, configuring and maintaining connectivity for District-approved local and networked peripherals.
E. PROVIDE ACCESS TO NETWORK by
- Maintaining network security by understanding and managing Group Policy Objects and network file permissions as well as policies and permissions on the local operating system.
- Maintaining network access in accordance with the District Acceptable Use Policy.
- Creating individual student and non-GroupWise accounts.
- Providing feedback to District ISC Staff on user account configuration.
- Instructing Computer Lab Monitors and Staff on log-in process.
- Identifying individual and systemic log-in problems and reporting to District Help
Desk.
F. PROVIDE SUPPORT FOR WORKSTATION OPERATING SYSTEMS by
- Planning, implementing and supporting changes and/or upgrades to operating system configurations.
- Resolving software conflicts between MS Windows and third party software.
- Performing diagnostic procedures as needed.
- Installing, configuring and troubleshooting hardware, operating system, system software and network connections of Windows 98, Windows 2000 and Windows XP
Professional systems including re-imaging users’ workstations.
- Keeping workstations current with Service Packs, Security Updates and patches as needed.
- Performing routine maintenance as possible.
G. PROVIDE SUPPORT FOR APPLICATION SOFTWARE by
- Installing, configuring and upgrading local software applications.
- Creating and maintaining up-to-date basic configuration images for all current equipment models according to district standards.
- Testing software for functionality in Windows environment.
- Assisting with verification of legal installation of software.
- Providing support for basic operations of software and recommendations for further assistance.
- Coordinating the installation, configuration, and upgrading of network-based building software with District ISC Staff.
- Coordinating student lab computer image creation with staff.
- Creating an inventory of software licenses for buildings, as assigned.
H. SUPPORT BUILDING SERVER OPERATIONS by
- Monitoring security and appropriate usage of the Internet according to District guidelines.
- Maintaining server file management according to ISC directives.
- Monitoring usage of computer/network resources and report inappropriate usage.
- Assisting the Network Coordinator with basic server operations.
- Monitoring usage of network resources to ensure efficient server performance.
I. DOCUMENT DISTRICT COMPUTER/NETWORK PROBLEMS by
- Assisting in the development, maintenance, and promotion of departmental philosophies and methodologies relative to the network and Help Desk.
- Acknowledging and completing GroupLink Helpdesk work order tickets including building knowledgebase articles when applicable.
- Providing feedback to District ISC staff on resolution of problems.
J. PROTECT DISTRICT DATA by
- Follow policies and procedures ensuring the security and integrity of district data.
- Performing or assisting with file recovery as needed.
- Assisting with data storage planning.
- Developing procedures for regular system data backup and recovery.
- Maintaining a daily backup routine.
- Maintaining weekly data tape transfers for off-site storage.
- Performing routine cleaning of the backup tape drive.
K. PROVIDE BUILDINGS WITH TECHNICAL EXPERTISE by
- Evaluating new technologies for possible deployment in production environment.
- Acquiring and maintaining current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions for users.
- Evaluating PCs for replacement schedule.
- Assisting students and staff with file recovery.
- Attending relevant training sessions and assisting in training workshops.
- Facilitating the ordering process by providing expertise in models to meet users’ requirements.
- Recommending improvements to existing network systems architecture, network policies, procedures, standards and guidelines and work in conjunction with
Supervisor of Technology Services to ensure necessary security levels are maintained.
- Working with key users to understand technical requirements and potential solutions within the current or proposed future network architecture.
- Providing technical coaching and mentoring to district technical staff/work-study.
- Attending Technology Committees as requested.
- Providing input/advice as technology plans are developed and implemented.
- Providing input/advice on appropriate versions of software to be ordered.
L. MAINTAIN A COOPERATIVE AND PROFESIONAL RELATIONSHIP WITH STAFF,
STUDENTS AND SUPERVISORS by
- Developing, maintaining and enhancing quality support methods and communication through e-mail, telephone and work order ticketing system.
- Assisting in the resolution of user support issues among district sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
- Participating in team projects that enhance the quality and efficiency of network services.
M. MAINTAIN A HIGH LEVEL OF ETHICAL BEHAVIOR AND RESPECT FOR ALL
CONFIDENTIAL MATERIALS by
- Upholding and supporting security rules and procedures, especially with regards to the safeguarding of confidential data.
------------------------------------------------------------------------------------------------------------------
MINIMUM QUALIFICATIONS:
Education, Licensure and Certification:
- High School Diploma or G.E.D.
- B.S. Degree Computer Science or related degree (or relevant experience) preferred.
Completion of a program in the area of computer use and applications processing from a recognized post-secondary institution, or the equivalent of experience in computers and computer applications.
- Network certification in one or more the following may be considered in lieu of degree: i. A+ Hardware ii. Microsoft Certified Professional iii. Microsoft Desktop Support Technician iv. Microsoft Certified Systems Administrator
Experience:
- One year prior computer repair or software support experience preferred
- Two years prior hands-on experience with Windows 2000/XP workstation operating systems
- Experience with Windows network security preferred.
Knowledge, Skills and Abilities:
- In depth knowledge of computer software, word processing, spreadsheets, Microsoft
Word, Microsoft Excel, Microsoft Power Point, Microsoft Access, Microsoft Publisher,Microsoft Front Page, FTP etc.
- Knowledge of common hardware and software used in a public school or education environment
- Knowledge of computer system components.
- Knowledge of hardware troubleshooting techniques.
- Knowledge of printer configuration, troubleshooting and cleaning procedures.
- Knowledge of Windows operating systems.
- Ability to think logically and analyze application and process requirements with strong analytical and organizational skills.
- Ability to handle multiple projects at one time and be able to work with basic project management skills and minimal supervision.
- Ability to work effectively both independently and as part of a team to achieve desired results.
- Demonstrate behavior that is professional, ethical, and responsible
- Ability to work in an environment with rapidly shifting and often contradictory priorities, and frequent interruptions.
- Ability to prioritize and coordinate simultaneous projects, reason logically, and perform detailed work with accuracy, under such conditions.
- Leadership, organization, conflict management, exercise good judgment; make sound decisions, motivate a technical staff and anticipate and resolve a wide range of problems, promote team work, train others and effectively communicate with staff, users and management.
- Ability to learn new technology quickly.
- Proficiency in oral and written communication skills.
- Ability to organize and prioritize work.
- Ability to read and follow directions correctly.
- Ability to work well with students and adults
- Ability to organize and manage work assignments with little supervision.
PHYSICAL DEMANDS: While performing the duties of this job the employee is often required to do the following for long periods:
- Sitting, walking, bending, and twisting at the neck and waste
- Lifting and or carrying up to 50 lbs,
- Performing routine and/or repetitive work motions.
WORK ENVIRONMENT: The work environment an employee encounters while performing the essential functions of the job may include:
- Working in an open office environment with frequent interruptions,
- Working alone or as a member of a team,
- Working under stressful conditions,
- Managing multiple priorities and tasks.
- Meeting deadlines with severe time constraints,
- High volume work load,
- Occasional prolonged and irregular hours
- Having reliable transportation for travel between District buildings, if applicable.
Job Type: Full-time
Pay: $22.60 - $24.10 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person