Job Details
Qualifications
- 4 years
- Bachelor's degree
- Communication skills
- Computer science
- Computer skills
- Help desk
- IT
- Management
- Microsoft Office
- Mid-level
- Software troubleshooting
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Job Description
Prepared December 2020
Job Title: Information Technology Analyst
Department: International Headquarters
Reports To: IT Leader
FLSA Status: Exempt
Summary
Under the direction of the IT Leader, responsible for prioritizing user requirements, overseeing system upgrades, researching new tools, and should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.
Essential Duties and Responsibilities
1. Responsible for communicating with the International Headquarters internal and external stakeholders to understand their requirements for Information Technology Assistance.
2. Responsible for Implementing and analyzing functional IT specifications that increase the efficiency and effectiveness of the operations.
3. Assist in Integrating multiple systems while reconciling the needs of team members in various lines of service.
4. Responsible for obtaining feedback from end users about system performance and development
5. Responsible for participating and providing advice, trainings, and technical updates to support the operations of the International Headquarters.
6. Responsible for staying current on the latest technology trends and developments in the business and the not-for-profit (membership based) industry.
7. Responsible for analyzing and evaluating the outputs of current systems
8. Suggest solutions for system improvement that will increase the productivity of the team or make the process more efficient.
9. Work with IT team and developers to produce a new or improve the organization IT Infrastructure. systems
10. Responsible for regularly testing and troubleshooting issues to identify and correct them in a timely manner.
11. Support the organization IT needs for various meetings, webinars, conferences, conventions and etc.
12. Perform any related duties as assigned by the Information Technology Leader.
Core Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality.
Oral Communication - Responds well to questions; Demonstrates group presentation skills; actively participates in meetings.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes constructive feedback; Contributes to building a positive team spirit
Change Management - Communicates changes effectively; Builds commitment and overcomes resistance.
Quality Management - Looks for ways to improve and promote quality.
Business Acumen - Understands business processes and implications of decisions.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
Professionalism - Approaches others in a tactful manner; Works well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security - Observes safety and security procedures; Reports and addresses potentially unsafe conditions.
Dependability - Follows instructions, responds to direction by the IT Leader.
Results-Oriented - Capable of delivering results in a demanding environment with limited resources (financial, human, and technological).
Computer Skills - Must have competent PC skills and knowledgeable of business software (e.g. -
Microsoft Office suite). Basic network management skills, computer maintenance capabilities and cloud storage management skills a required.
Requirements
Require a bachelor’s degree with at least 4 years of experience in the field of Information Technology or Computer Science. Candidate must be familiar with a variety of IT concepts, practices, software, and hardware. Helpdesk experience is preferred. Candidate must be a member in good standing with the Fraternity.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Education:
- Bachelor's (Preferred)
Work Location: Hybrid remote in Decatur, GA 30035