Job Details
Qualifications
- 1 year
- Front desk
- Heavy lifting
- High school diploma or GED
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Job Description
Savannah Animal Hospital, located in historic Lewes, DE, is seeking a full-time Veterinary Front Desk Receptionist to join our 6-doctor practice.
Front Desk Receptionist Duties:
· Greet all clients in a prompt and welcoming manner – our receptionist is the client’s first impression of our hospital.
· Answer incoming phone calls in a high call volume reception setting.
· Schedule and confirm patient appointments in accordance with established processes to maintain hospital flow and quality of care.
· Perform activities such as client check-in/outs, answer questions, complete paperwork, process payments, explain fees, prepare invoices, etc.
· Assist clients with the purchase of pet food, prescriptions, and other retail items.
· Triage of same day sick and emergency appointment requests.
· Enter client data into computerized client records database.
· Handle incoming and outgoing email and correspondence.
· Complete end of day reporting and balance funds drawer.
· Maintain the cleanliness of waiting room and stock supplies as needed.
· Cleanup of animal “accidents” in the lobby area will be part of the daily routine.
· Other tasks as assigned.
Qualifications:
· High School Diploma or equivalent.
· Minimum of one (1) year of experience in a front desk receptionist position in a veterinary hospital or medical setting.
· Minimum of one (1) year of experience with high volume appointment scheduling for multiple doctors using a multi-line phone system.
· Must enjoy working with the public and their pets.
· Must be comfortable around animals that may be seriously injured, sick, or aggressive.
· Ability to remain calm during emotional or upsetting situations.
· Some occasional heavy lifting when assisting clients with large bags of pet food, etc.
· The position is 10-hour shifts, 40 hours per week.
· Shifts are generally four 10-hour days with rotating Saturdays. No late nights and the hospital is closed on Sundays.
We offer a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off for all eligible employees. More information about compensation and benefits will be provided during the interview process.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
Experience:
- front desk receptionist: 1 year (Required)
- multi-line phone: 1 year (Required)
Work Location: In person