Job Details
Benefits
- 401(k)
- 401(k) 4% Match
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid parental leave
- Paid time off
- Parental leave
- Pet insurance
- Vision insurance
Job Description
Who We Are
We are Imagine Pediatrics, a devoted and compassionate, multi-disciplinary pediatrician-led medical group that is creating a world where every child with complex medical conditions gets the care and support they deserve. Energized by our mission to reimagine pediatric health care, we are pioneering virtual-first care services that include care coordination and around-the-clock access to complex-care clinicians from home. We don't replace a child's existing care team. Instead, we collaborate to deliver continuous support to kids, so they can spend less time in the hospital and more time thriving at home and in their communities.
Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with medical complexity. In partnership with caregivers, providers, and health plans, we break down the barriers that stand between families and quality care for their children. We know we can't solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.
What We Live By
We're guided by our five core values:
- Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
- Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
- Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
- Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
- One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of
What You'll Do:
As a Clinical Mission Control Associate with Imagine Pediatrics, you will in collaboration with an interdisciplinary team, respond to inbound requests and messages from our patients and their families. You will often be the first person our patients speak to. You will use our technology platforms to connect patients to the appropriate resource who can respond to their need.
- Answer inbound phone calls, text messages, and requests that arrive through our proprietary application, Verity.
- Screen calls for administrative vs. clinical needs, check eligibility, and determine the location and clinical needs of the member.
- Connect members to the appropriate care team and assist care teams in administrative tasks for our members.
- Act as a central scheduling resource for our clinical teams.
- Dispatch our team of in-house Pediatric Home Care Specialists, as well as dispatch partner Mobile Integrated Healthcare resources, and monitor all aspects of our field teams.
- Manage and balance efficiently the workloads and needs of mobile clinicians.
- Conduct outreach and engagement phone calls to attributed members.
What You Bring & How You Qualify
First and foremost, you're passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:
- Excellent customer service and communication skills.
- Dispatching, customer service/sales, or call center experience. Nice to have: experience in public safety/EMS dispatch.
- Strong critical thinking skills, excellent communication skills, and effective collaboration.
- Ability to thrive in a fast paced and dynamic work environment.
- Self-directed. Skilled at managing multiple priorities and requests in a timely and efficient manner.
- Experience and ability to use and navigate multiple technology platforms in care delivery. Nice to have: experience with Electronic Medical Records.
- Bilingual Spanish a plus.
What We Offer (Benefits + Perks)
The target base salary for this position starts at $24/hour in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
- Full medical, dental, and vision insurance
- Healthcare and Dependent Care FSA
- 401(k) with 4% match, vested 100% from day one
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
- Paid parental leave
- Pet Insurance
- Additional benefits to be detailed in offer
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law