Job Details
Qualifications
- Customer service
- Hotel experience
- Sanitation
Job Description
It is the primary responsibility of the Food Server to take and deliver customer orders, maintain tables, guest satisfaction and finalize checks. The food server is also responsible for performing side work and general cleaning of assigned stations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Greet guests in a positive, friendly manner and make them feel welcome
Knowledgeable of selling techniques and service delivery of menu items of every course and both non and alcoholic beverages
Maintain table cleanliness utilizing a silent service approach
Itemize bills correctly and efficiently secure payment
Maintain cleanliness and stock of assigned areas, side stations, tables and Point of Sale (POS) stations
Anticipate the guests’ needs and respond appropriately with a sense of urgency
Communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees
Perform other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledgeable of menu items, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes
Knowledgeable of standard kitchen equipment and supplies, including, but not limited to toasters, refrigerators, and coolers, slicers and beverage machines
Knowledge of health, safety and sanitation regulations
Knowledgeable of computers and Point of Sale (POS) systems
Able to effectively communicate in English, in both written and verbal forms
Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
MINIMUM REQUIREMENTS:
Work varied shifts, to include weekends and holidays