Job Details
Qualifications
- Computer literacy
- Driver's License
- Management
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Job Description
Title: GPS Service Manager
Reports To: Owner
Summary of Position:
Manage service department, providing outstanding customer satisfaction, and revenue generation in alignment with company goals, vision, and values. Manage and support service team, scheduling repairs, and service of Motorcycles, WaveRunners, and ATVs, maximizing billable hours, with efficient utilization of staff.
Duties & Responsibilities
· Provide strong leadership, and work ethic, with a team player mentality
· Staff service department to meet demands in all areas, evaluating training needs
· Represent GPS in a professional and courteous manner
· Efficiently organize service/warranty records to maintain compliance
· Submit warranty claims, working with manufacturers to ensure timely payment on claims
· Constantly monitor service process looking for areas of improvement
· Gather/monitor customer feedback, looking for areas of improvement
· Develop/implement corrective actions to improve service department
· Identify new business opportunities within service market
· Manage service area in areas of safety, efficiency, and accuracy
· Manage departmental expenses regarding profits and loss
Required Skills & Experience
· Must have a current, valid driver license with minimal infractions
· 2-5 years of management in service-related field
· Basic computer, language, math and reasoning ability skills are a must
· Knowledge of relevant computer applications required (Lightspeed experience preferred)
· Neat, organized, legible handwriting, attention to detail
· Must be able to multi-task and prioritize in a decisive manner
· Must be able to communicate effectively/professionally with customers
· Present well to customers, with neat appearance
· Must be proficient with computer and software, able to locate/identify parts from multiple suppliers, maintaining necessary parts inventory, and equipment
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Weekend availability
Shift:
- 8 hour shift
Ability to commute/relocate:
- Guntersville, AL 35976: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person