Job Details
Qualifications
- Bachelor's degree
- Customer service
- PMP
- Project management
- Sales
- Team management
Job Description
Contractor and/or Contractor’s Staff assigned to this contract shall have the following knowledge, skills, and abilities:
1. Bachelor’s degree in Computer Science, Information Systems, or other related field; or equivalent work experience;
2. Seven (7) to ten (10) years of IT experience including managing teams, customer service, and production project management in multi-platform environments.
3. Certified as a Project Management Professional (PMP).
4. Experience in working under general direction for mid to senior management for at least seven (7) years.
5. Leadership experience with managing and completing complex projects.
6. Contractor shall possess at least two (2) years of working experience with IT and project management as it pertains to program areas such as reemployment services and/or community development.
Minimally Required Deliverables/Tasks:
Contractor and/or Contractor’s staff will assist DEO with the following hourly IT Staff Augmentation Services, also known as non-project-oriented IT personnel resources:
Manager, Customer Support
1. Establishing and implementing project management processes and methodologies.
2. Assembling project plans and teamwork assignments: Risk Identification and Management
3. Directing and monitoring work efforts daily: Logistics management.
4. Identifying resource needs.
5. Performing quality reviews.
6. Escalating functional, quality, timeline issues appropriately.
7. Tracking key project milestones and adjusting project plans and/or resources.
8. Coordinating communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed; and
9. Coordinating status reports and stability of project area work efforts.
Job Type: Contract
Pay: $60.00 - $70.00 per hour
Schedule:
- 8 hour shift
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
Work Location: Remote