Job Details
Job Description
Carmel Beach Hotel is Mirabel Hotel & Restaurant Group's newest venture into the world of historic renovations aimed at comfortable and charming luxury. Our unique 26-room oceanside property suggests a "beach home" from every lovely landscaped corner. Dine at Secoya, in our courtyard pergola, to fully immerse yourself in the sounds, smells, and tastes of the coastal region. We are looking for team members that want to join us in providing exceptional service and creating memorable experiences for our guests. Our ideal candidates are passionate about their craft, professional, and personable individuals who are committed to delivering the highest level of hospitality.
Job Objective:
Acts as part of an integral service team providing the utmost customer service in fine dining standards to all Carmel Beach Hotel guests.
Key Areas of Accountability:
Ensures guest satisfaction in Restaurant Service Operations.
Performs all Service procedures in an exemplary manner.
Ensures complete knowledge each night of food and wine to be served.
Communicates clearly and effectively with Charm and Courtesy.
Is familiar with and able to sell beverages and extra options.
Maintains excellent standards of Health and Safety in line with hotel policy and CAL/OSHA requirements.
Maintains a teamwork orientation toward and among co-workers.
Is familiar with and able to recommend other Mirabel properties.
Promote and maintain good working relationships with Mirabel's counterparts.
Responsible for a complete restaurant setup before and after each service as assigned.
Assist in the effort to ensure guests are greeted in a warm and timely manner.
Responds to guest concerns and questions and resolve to guest’s satisfaction by troubleshooting or directing guest complaints to the appropriate department head for prompt action.
Able to utilize the Talk system to print reports, read guest requests, utilize guest names, and seat guests in the system.
Able to utilize theToast Point of Sales system effectively and accurately.
Coordinates and communicates with kitchen staff effectively.
Assists with wine inventory as needed.
Assists with silver and glassware inventory as needed.
Maintains impeccable standards of appearance and standards of silence.
Ensures restrooms are kept up to guest standards
Handles all equipment, china, glassware, etc. with care
Handles all aspects of food service including Running food, setting silverware, clearing plates, resets tables, offers beverage or coffee service.
Responsible for back station cleanliness.
Demonstrates loyalty and trustworthiness to the entire Mirabel Hotel and Restaurant Group.