Job Details
Qualifications
- Associate's degree
- Customer service
- Microsoft Outlook
- Teaching
- Windows
- Writing skills
Benefits
- 401(k)
- Health insurance
- On-the-job training
- Paid time off
Job Description
Associate Client Relations Manager
The Associate Client Relations Manager is responsible for providing more detailed follow-up for the Client Relations Managers. They will have more direct client contact. This position works under limited direction for CRM's and will provide in office back-up support for the CRM's during the CRM client site visits.
What we offer:
An outstanding Benefits Package with
Great Health Insurance
Vacation & Paid Time Off
401K Plan
Professional Development
Tuition Assistant
And more...
DUTIES AND RESPONSIBILITIES:
- Run standard reports as directed by leadership for the Client Relations department.
- Contact clients on tasks in waiting status.
- Acquire status updates on issues escalated to other departments from the CRM site visits and phone contacts.
- Enter TMS actions as required by the clients CRM.
- Escalate client issues to Manager and/or Director as needed.
- Comply with all approved procedures, directives and guidelines.
- Perform other duties as assigned.
Education Required:
Associate Degree preferably in a Healthcare related field, Computer Science or Business.
Experience Required:
College graduate with previous experience at handling customer issues related to service or managing customer service issues highly desirable. Proficient in the use of PC Windows and MS Office. Knowledge in use of Outlook. Common business math. Common business writing.
Skills Required:
- Analytical and problem solving ability.
- Ability to work independently.
- Ability to collaborate with other team members.
- Excellent communications skills (oral and written).
- Excellent interpersonal skills.
- Ability to work effectively under stress.
- Good keyboard/typing abilities.
- Excellent teaching and presentation skills.
- Develop the technical skills needed to advance to CRM.
- Attend all required training offered by SCC and add to LMS.
Equal Opportunity Employer
Job Type: Full-time
Work Location: In person