Job Details
Qualifications
- Automotive service
- Customer service
- High school diploma or GED
Benefits
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Job Description
Automotive Service Advisor/Writer
Roggi's Auto Service is the longest operating repair facility in Hartford, conveniently located within walking distance of Hartford Hospital, The Bushnell Center for the Performing Arts and downtown Hartford. The business has always remained family owned and operated, servicing European, Asian, and Domestic vehicles. We are seeking a General Service Technician. We run a very organized operation. We don't like chaos, it costs us money and it costs you money. We strive to make you as efficient as possible. If you win, we win.
Automotive Service Advisor
Automotive Service Writer/Advisor Job Responsibilities:
Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
Automotive Service Writer Advisor Job Duties:
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Automotive Service Writer Advisor Skills and Qualifications:
Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management
Benefits:
- Monday-Friday never any Saturdays
- Paid Paternity Leave
- 40 hours a week OT available
- Paid Holidays
- Free medical after 60 days
- Air Conditioned Shop
- 401k after 1 year
- Paid Vacation and Sick Time
Related keywords: service advisor, automotive, service writer, automotive service advisor
Job Type: Full-time
Pay: Up to $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Day range:
- Monday to Friday
- No weekends
Shift:
- 10 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 5 years (Required)
Work Location: In person