Job Details
Qualifications
- Associate's degree
- Bachelor's degree
- Customer service
- Microsoft Excel
- Microsoft Outlook
- Microsoft Powerpoint
- Social media management
Benefits
- Health insurance
- Paid time off
Job Description
Office Evolution Jacksonville
Business Center Manager (BCM)
Job Description
Website: www.officeevolution.com/jacksonville
Position Summary:
A Business Center Manager is a customer service and hospitality professional who believes that each client interaction is an opportunity to delight, engage and impress. A Business Center Manager is the face and voice of Office Evolution to members and visitors and will be responsible for all consultative sales, operations, member community management and general administration at our Business Center.
Office Evolution is:
- The nation’s leading coworking franchise company specializing in private office, coworking, meeting rooms, virtual office and other business services.
- 80 locations nationwide; with three Jacksonville area locations
- A busy and high-energy office center with successful entrepreneurs and business professionals in a shared workspace environment
- A fast-paced, entrepreneurial, creative, fun, efficient and relationship-oriented OHANA culture
Key Areas of Responsibilities:
-Inside Sales and Marketing
- Greeting prospective clients, visitors and members
- Provide location tours
- Conduct and close consultative sales
- Ability to determine client needs and match with products/services
- Ability to effectively present solutions with confidence
- Managing sales system (HubSpot)
- Ensure marketing materials are up to date and available
- Assist with digital marketing efforts
- Pursue opportunities for new business, actively seeking referrals through networking
- Reporting sales, goal progress and location performance accurately and in timely manner
- Growing existing client revenue
- Identify opportunities to promote new and existing products and services to grow existing client revenue
- Participate in weekly BCM calls and management meetings
-Member Relations
- Build relationships with clients, prospects, vendors, co-workers and community/professional contacts
- Making member introductions to promote collaboration
- Plan and execute community networking events
- Identify opportunities to better service our membership
- Supporting members with setup, troubleshooting IT and telecom issues
-Location Management and Administration
- Responsible for day-to-day activities of running the location
- Ensure business center is always “show ready”- this includes front desk, offices, meeting rooms, coworking area and community kitchen
- Answering general phone calls
- Managing meeting room booking system
- Resetting meeting rooms after use
- Monthly invoicing and collections
- Preparing offices for move-in and outs
- Mailbox service- accepting, signing, sorting delivering mail/packages
- Office supply procurement
- General administrative and reception duties
- Additional duties as required by management
Key Skills/Competencies:
- Ability to build and maintain strong relationships
- Ability to be a positive influencer and bring out the best in others while maintaining a level head under fire
- Customer service-driven and hospitality minded
- Ability to conduct consultative sales
- Ability to learn new skills quickly
- Professional communication skills both language and written
- Ability to embrace change
- People person
- Team player
- Decisive
- Dependable; strong work ethic
- Trustworthy and Loyal
- Independent/self-starter
- Multi-tasker
- Detail Oriented
- Working knowledge of Microsoft Office which includes Word, Excel, PowerPoint and Outlook.
- Working knowledge of social media platforms
Key Relationships:
- Prospective Clients
- Visitors/Guests
- Members
- Franchise Business Center Managers and Owners
- OE Corporate Support Team
- OE Team Members
Education/Experience:
- 2 years (minimum) experience in customer service, office leasing or executive/sales administration roles required
- College degree preferred with emphasis on business
- Sales/Marketing background preferred
- Hospitality/membership management background preferred
Compensation:
- Salaried, Full time- 40-hour work week; Monday through Friday; 8am-5pm; occasional nights and weekends
- Opportunity to earn quarterly bonuses
- Health benefits
- Paid vacation/sick days (PTO) and holidays
- Reference checks and background screening are required for all candidates
Job Type: Full-time
Pay: $48,000.00 - $52,000.00 per year
Benefits:
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
COVID-19 considerations:
We do not require our employees, members or guests to wear a mask. We do provide enhanced cleaning to ensure that workspace is sanitized and clean.
Ability to commute/relocate:
- Jacksonville, FL 32256: Reliably commute or planning to relocate before starting work (Required)
Education:
- Associate (Required)
Work Location: In person