Job Details
Qualifications
- Basic math
- Computer skills
- Customer service
- High school diploma or GED
- Microsoft Excel
- Microsoft Outlook
Benefits
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Paid time off
Job Description
What does Exploria Resorts have to offer? Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more!
In-House Marketing Desk Agent
Full Time
Base + Commissions (Average $90-110,000/year)
Open Availability Required (Monday-Sunday)
Location: Summer Bay Orlando by Exploria Resorts
Job Summary
The In-House Marketing Desk Agent will work with speaking to and soliciting qualified In-House guests including owners, exchangers, and renters to attend our vacation ownership presentation or owner’s update presentation when they arrive at the resort. The In-House Marketing Desk Agent will also be responsible for pre-booking owners arriving at the resort using branded and scripted scripts prior to their arrival to attend the Owner Update Presentation.
Responsibilities and Duties:
Must be motivated and interact with guests to build excitement and prepare them for the presentation.
Delivers a branded and scripted marketing pitch for each guest type.
Books qualified In-House guests for a Vacation Ownership or Owner Update Presentation.
Maintains the site minimum standard for tour production set by management.
Provides guests with site and area information upon request.
Remains current on all area attractions, events, and dining options.
Reports all negative customer experiences to management.
Responsible for attending all staff meetings and training, as requested by management.
Performs accurate accounting and reporting of all shift(s) details as directed by the manager.
Adhere to company standards and maintains compliance with all policies and procedures.
Qualifications and Skills:
High School Diploma or Equivalent.
1 year of In-House Marketing or OPC experience is required.
Computer proficiency in Microsoft Word, Excel, and Outlook.
Basic mathematical skills, including the ability to calculate percentages and discounts.
Must be able to work flexible hours and weekends.
Good telephone skills and face-to-face people skills.
Required Competencies:
Excellent customer service skills.
Excellent time management skills, including the ability to organize and manage multiple priorities.
Ability to establish and maintain cooperative working relationships with internal and external customers.
Able to use sound judgment; work independently, with minimal supervision.