Job Details
Qualifications
- Avaya
- Customer service
- Driver's License
- High school diploma or GED
- Management
- Software troubleshooting
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Job Description
IT Field Technician (Travelling is required)
Schenectady, New York
SUMMARY
The primary responsibility of this position is to troubleshoot, install, repair, and/or replace store/warehouse printers and other hardware, computer hardware and software, and other equipment necessary to keep the Price Chopper store systems and warehouses up and running most effectively. Our IT Field Technician provides information technology support to customers via phone, remote access, e-mail or on-site and will include both scheduled and emergency service calls for customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Responsible for providing technical guidance and direction to end users and troubleshooting technology problems while understanding and anticipating client’s current and future IT needs.
- Troubleshoot, install, repair, and/or the replace computer hardware and software in new and existing store and warehouse locations including, but not limited to: Registers, scale equipment, servers, switches, Printers, Computer Cables, keyboards, Circuit Boards, Phone Equipment, UPS's, Monitors/CRT's, Power Supplies, Hard Drives, hand helds, message boards, kiosks, and new equipment as needed. Maintain the integrity of the store networks including File Servers and network wiring, terminations, etc.
- Provide ongoing feedback to management and associates regarding equipment use and misuse in order to reduce future failures and develop better trouble shooting procedures.
- Communicate inventory needs of upgrade parts and supplies to the IT Equipment Coordinator.
- Enforce corporate policies for the following Personal Computer issues: Virus Control; unauthorized Software Use; Data Backup and Recovery.
- Develop additional tracking and installation resources in order to refine and improve workflow, delivery methods and customer service.
- Perform scheduled equipment preventative maintenance as well as software maintenance as assigned.
- Prioritize, plan, schedule, and perform daily equipment repairs.
- Using sound judgment to deal with and eliminate any safety related issues.
- Providing daily reports and communicating regularly with Store and home office personnel
- Perform other related duties as assigned by Management.
EDUCATION and/or EXPERIENCE
- High School diploma or GED required
- 1 – 4 years’ experience with PC hardware and software and the ability to perform basic IT maintenance, troubleshooting and installation processes.
- Familiarity with store equipment (Register G2POS systems, Computer systems, Fujitsu self-check- out units, HP printers, Cisco and Avaya phones, Cisco switches etc.)
- Strong customer service orientation.
- An understanding of IT culture and needs is a plus.
- Ability to work hands-on with equipment and to handle the physical demands of installation.
- Valid clean US driver’s license.
- Ability to gain technical certifications as necessary to grow in the role.
- Requires working-hour flexibility to work late and long hours as required by individual projects, and flexibility to weekends or nights. Requires rotating on call scheduling.
- Ability to drive long distances.
PHYSICAL DEMANDS
- Occasional lifting (up to 100 lbs.)
- Frequent walking, reaching, bending, climbing and sitting
EQUIPMENT USED
- Personal Computer
- Cell phone
- Trouble-shooting monitoring tools
- Office Automation Software
- Maintenance & Repair Tools
- Company vehicle (Travel is mandatory as vehicle with gas will be provided by the customer; need to travel from home to respective customer store locations for IT support).
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Relocation assistance
Experience level:
- 5 years
- No experience needed
Schedule:
- 8 hour shift
- Weekdays
- Weekend availability
Ability to commute/relocate:
- Albany, NY 12202: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Work Location: In person