Job Details
Qualifications
- 10 key typing
- Bachelor's degree
- Communication skills
- Customer service
- Data entry
- High school diploma or GED
- Windows
Job Description
What you'll do...
Process requests to set up or adjust H&R Block Tax Training School course offerings. Resolve tax professional and field management inquiries and concerns regarding federal and state registration requirements as well as company certification and education requirements via case, phone, mail and email.
Day to day you'll...
Process requests to set up or adjust Tax Training School classes.
Use internal computer systems to maintain tax professional training and certification records. Facilitate compliance with federal and state licensing and registration requirements.
Communicate via phone, mail, and email. Interpret clients' needs and utilize software programs to identify possible resolutions for issues.
Follow established procedures to resolve issues regarding Tax Training School courses.
Use software programs and computer systems to accurately document, research, and resolve issues.
Attend training sessions and participate in meetings related to the effective and efficient performance of job duties.
Identify issues with current process and notify management of potential concerns and potential solutions.
Other duties as assigned.
It would be even better if you also had...
Six months experience in a customer service position.
Six months experience in an in-bound call center environment.
Bachelor's Degree in Business, Finance or related field
Six months experience with basic office procedures.
Additional coursework in accounting or business-related studies.
Familiarity with Microsoft Office.
Tax Office or Tax Training School experience.
Spanish/English bilingual capabilities.
What you'll bring to the team...
Education:
High school diploma or equivalent
Work Experience:
No previous work experience necessary.
Ability to work independently.
Analytical and detail oriented.
Ability to do repetitive tasks and remain focused.
Ability to work in a fast-paced, team environment.
Good verbal and written communication skills required.
Ability to communicate clearly and calmly on the telephone and to use effective customer service techniques with clients who may be under stress.
Ability to effectively work under strict deadlines while simultaneously organizing multiple projects.
Ability to maintain composure under stressful situations.
Experience with Windows operating system.
Good 10-key, data entry, and keyboarding ability.
About H&R Block...
H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
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