Job Details
Qualifications
- Hotel experience
- Military
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
Job Description
About Us: The Brown Palace Hotel and Spa, Autograph Collection, synonymous with extraordinary service since 1892, invites you to join a new level of luxury Downtown Denver hotels. Home to a collection of 241 distinct guestrooms and suites, the hotel also boasts six unique restaurants and bars, a boutique spa and nearly 20,000 square feet of meeting space, making the Brown Palace as appropriate for an adventurous jetsetter as it is for a corporate-minded CEO. In addition to being a part of one of the most historic hotels in Denver, team members will enjoy many additional perks of working at the Brown Palace Hotel and Spa. These perks include discounted RTD Eco Pass, free employee meals, discounts on services/F&B at the hotel and Friends and Family hotel room discounts. Come learn more about joining our team! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview:
Work with Sales and Front Office to ensure all group rooms are reserved, group billing is set up, rooms are blocked according to requests, and to assist with check-in and check-out.
Responsibilities:
Assign room according to guest request and preferences whenever possible.
Pre-register designated guests and prepare key packets.
Organize and coordinate check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
Confirm reservations and cancellations.
Review out-of-order rooms daily.
Ensure rates match market codes and document exceptions.
Verify and adjust billing for guests.
Set up/process all guest check-ins/check-outs.
Activate room keys and secure valid payment.
Identify any over-commitments.
Perform duplicate reservation checks; block rooms.
Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Receive, record, and relay messages accurately, completely, and legibly.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Pay Rate: $18-$20/hr
Qualifications:
Experience
- Hotel experience required.
- Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
- Ability to access, read and accurately input information using a moderately complex computer system.
- Ability to establish and maintain effective working relationships with associates, customers and patrons.
- Command of the English language both written and verbal.
- Monitor and analyze Rooms Inventory to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates, and rate restrictions.
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. Our property provides an employee dining room for a free meal during your work shift.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.