Job Details
Qualifications
- Customer service
- Mobile devices
- Software troubleshooting
Benefits
- Relocation assistance
Job Description
Job Description
Field Technicians provide front-line technical support for end users and troubleshooting of server and network systems. The role will be responsible for timely escalation and effective communication of issues and needs to clients and senior staff members. The Field Technician is an advanced problem solver with creative solutions for long-term stability.
Each day, you will troubleshoot and remediate issues on-site for clients. You will track, route, and redirect problems to correct resources. The Field Technician will interact with users that include Executive client contacts. You will work with the support team and management to ensure issues are processed quickly and effectively for the highest support levels. You will provide positive and professional support for clients over the phone and in person. Each day, the Field Technician ensures tickets are filled out according to company standards, ensuring proper documentation and closure. You will perform repairs to software or peripheral equipment configurations, following design or installation specifications. Occasionally, you will provide training to end users on the proper use of hardware or software and provide training to new team members.
Requirements
No experience is required for this role. We will teach you everything you need to know. Knowledge of or experience in the following areas is preferred.
Basic troubleshooting of hardware, software
Troubleshooting of web browsers and applications
Basic understanding of configuration and operation of mobile devices
Printers and peripherals
Basic Networking/Wi-fi
Customer Service
Troubleshooting and multi-tasking skills
Salary Range
$20 to $25 hourly
Relocation assistance is available.
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