Job Details
Qualifications
- DNS
- Microsoft Excel
- Microsoft Powerpoint
- Remote access software
- Windows
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Job Description
Job Title: Desktop Support Technician
Job Type: Full Time/Permanent
Job Location: Irving, TX
Job Description:
· Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs (Tablets), iPhone, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects.
· Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives.
· Backing up and restoring user data, settings, and associated systems administration activities
· Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts.
· Assist on Incident and Problem management activities.
· Be available for On-call support on need basis & as business demands.
· Adhere to ticket response and resolution SLAs as agreed upon with the customer.
· Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
· Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
· Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc.)
· Strong Microsoft Operating System installation and troubleshooting skills.
Experience-based Windows support
· Configuration/imaging
· Installation environment
· General Windows OS troubleshooting
Hardware support and troubleshooting
· Troubleshooting hardware issues
· Replacing desktop/laptop hardware
· Installation of peripheral devices
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In addition, this position qualifies for benefits like health insurance, paid time off (PTO), 401(K). Exact compensation may vary based on skills, experience, education, and/or to comply with federal or state law.
Job Type: Full-time
Pay: $55,000.00 - $58,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Relocation assistance
Experience level:
- 5 years
- No experience needed
Schedule:
- 8 hour shift
- Weekdays
- Weekends as needed
Ability to commute/relocate:
- Torrance, CA: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person