Job Details
Qualifications
- CRM software
- Customer service
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Job Description
Job Title: Customer Service Representative
Duties:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about products, services, and company policies
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints or issues with empathy and patience
- Escalate complex problems to the appropriate department for resolution
- Maintain customer records and update account information as needed
- Collaborate with cross-functional teams to ensure customer satisfaction
- Meet or exceed performance goals for customer service metrics
Experience:
- Previous experience in a customer service role preferred
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in using computer systems and software applications
- Knowledge of CRM software is a plus
We offer competitive compensation, including benefits such as:
- Medical, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan with employer match
- Career development opportunities
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Dental insurance
- Work from home
Experience level:
- No experience needed
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote