Job Details
Qualifications
- Bachelor's degree
- Communication skills
- Hotel experience
- Management
- Marketing
- Revenue management
Job Description
Join a collaborative team of hospitality pros who are dedicated to curating and delivering hotel experiences as unique as the city they call home. The Director of Rooms is responsible for providing guidance and leadership to the room’s division, ensuring consistent compliance with hotel policies and quality guest service while maximizing departmental profits. Indirectly offer supervision for the entire hotel as well as making policies and developing plans for carrying out work programs.
RESPONSIBILITIES + AUTHORITIES:
Always treat guests with courtesy and respect.
Display honesty + integrity.
Be a hands-on inspirational leader able to motivate team members to drive for success and exceed expectations.
Build strong relationships with colleagues, partners, clients, and outside vendors.
SPECIFIC DUTIES:
Effectively recruits, trains and mentors team members and fosters strong team culture.
Implement and manage hotel’s daily quality process including goal communication, associate improvement, and compliance with PM Hotel Group’s standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. Use the PMHS efforts for all recruiting and on-boarding activities.
Communicate both verbally and in writing to provide clear directions to staff.
Assign and instruct rooms division department managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
Field guest feedback, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence for guests. Listen and extend assistance to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion.
Supervise the budgeting, forecasting, training, and staffing of the rooms department including telephone, housekeeping, front office, laundry, concierge, and guest services.
Prepare forecast expenses and actual results for the rooms division revenue and expenses. Review security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.
Work closely with the Managing Director in establishing and monitoring policies and guidelines in the day-to-day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.
Plan, organize, chair, attend and/or participate in various hotel meetings such as: staff meetings, rooms division meetings, executive committee meetings, quality team meetings, etc.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
WHAT ARE WE LOOKING FOR?
Creative I Collaborative I Enthusiastic I People Person
Proven, dynamic leader and self-starter.
Strong written and verbal communication skills.
Able to recruit and establish strong teams.
Complex mathematical skills and considerable skills in the use of a calculator to prepare complex mathematical calculations without error, i.e., budgets, forecasting.
Demonstrated problem solving and interpersonal skills.
Luxury and independent hotel experience preferred.
Ability to observe performance and detect signs of emergency situations and respond with proper action.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information to resolve conflicts.
Honesty, integrity, passion for hard work and success. Detail obsessed. Results driven.
QUALIFICATIONS + SKILLS:
Bachelor’s degree in Hotel Management, Travel/Tourism, Sales/Marketing or similar preferred
5+ years of management experience in a luxury hotel preferred.
Extensive knowledge of hotel operations, revenue management, and guest services.
Experience with Opera Cloud strongly preferred.
WHO ARE WE?
HOTEL DU PONT has many stories to tell. Inspired by the hotel's stunning architecture, vibrant personality and tradition of impeccable service, our iconic hotel has been reimagined for a new generation of travelers. Experience it in unexpected ways.
Standing tall at 11th and Market in downtown Wilmington, in Delaware's picturesque Brandywine Valley, HOTEL DU PONT delivers approachable luxury, chic style and local flair that embodies the city's fresh energy. Gathering spaces fill the hotel from opulent Gold Ballroom to our modern brasserie, Le Cavalier.
ABOUT PM HOTEL GROUP
Awards + Accolades:
Recognized as a Best Place to Work in Hospitality as seen in Hotel Business
Fastest Growing Private Companies in DC – Washington Business Journal
Inc 5000 – Fastest Growing Private Hospitality Companies
PM is PEOPLE-POWERED
At PM Hotel Group we are passionate about fostering an environment that allows our associates to thrive. Creating a culture dedicated to respect, teamwork, entrepreneurial spirit, and the drive to succeed, we encourage our associates to express themselves and their unique talents. We celebrate diversity and are committed to equity and inclusion.
A top-15 hotel management company, PM Hotel Group has over two decades of experience building relationships with brands, partners, and third-party hotel owners. We know that our greatest resource is our people, and this people-first mindset is at the heart of our corporate DNA.
Qualifications
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Education
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Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)